Roofing Service Tech

Position Overview:

The Service Tech plays a crucial role in maintaining the high standards we put into our customer’s projects. The role works closely with the Production Coordinator, and involves hands-on labor, quality control inspections, customer interaction, and crew supervision. Problem solving, improving processes, maintaining equipment, and accurate material inventory assessments are all vital responsibilities. Your expertise will directly impact customer satisfaction, operational efficiency, and adherence to quality standards.

Key Responsibilities:

• Assist and report to production coordinator
• Perform labor on projects, repairs, and service calls
• Communication with customers, crew, production and sales teams
• Crew management and supervision
• On site documentation, update job files in CRM, maintain email
• Maintain accurate time records
• Identify and address any issues that arise during the course of a project
• QC inspections, ensure compliance with local code & manufacturer specs
• Identify/report areas for improvement, assist w/implementing improved processes
• Keep track of tools and materials
• Pull inventory for jobs, clean & organize shop
• Clean and maintain vehicle
• Engage in community events and marketing opportunities
• Runner: materials, ladders, etc..
• Conduct inspections for service calls and warranty claims, identify issues
• Provide estimates for service work
• Prepare and sign service agreements with customers
• Create work/material orders for service work
• Attend department meetings and training events

Preferred Skills:

• Strong practical skills in construction, repairs, and service maintenance
• Excellent communication abilities for effective interaction with customers and teams
• Experience in crew management and project supervision
• Ability to resolve problems on the go
• Proficiency in using CRM software for documentation and job file updates
• Skill in identifying process issues and implementing improvements
• Effective organization skills for tool and material inventory management
• Knack for detail when conducting inspections
• Physical fit and able to handle material runs and ladder transport
• Goal oriented with willingness to learn, grow, and innovate

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 – 60 per week

Benefits:

• Company truck

Compensation Package:

• Hourly pay
• Overtime pay

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $25 - $30