What are the responsibilities and job description for the Front Desk Coordinator position at Kids & Family Dental?
Job Description
Job Description
Job Summary :
The Front Desk Coordinator I plays a crucial role in ensuring smooth operations within healthcare facilities. They are responsible for greeting patients, scheduling appointments, verifying insurance information, and maintaining accurate patient records. Additionally, they may assist in coordinating referrals and managing patient inquiries.
Qualifications :
High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
Proven experience in a healthcare or customer service setting
Strong communication and interpersonal skills
Proficiency in basic computer applications and electronic medical records systems
Knowledge of medical terminology and insurance procedures
Ability to multitask, prioritize, and work efficiently in a fast-paced environment
Responsibilities :
Greet and check in patients, ensuring a positive and welcoming experience
Schedule patient appointments and follow-up visits, coordinating with healthcare providers
Verify patient insurance coverage and collect necessary information for billing purposes
Maintain accurate and confidential patient records in compliance with regulations
Assist with referrals to specialists or other healthcare providers as needed
Address patient inquiries, concerns, and requests in a professional and timely manner
Additional Requirements :
Ability to work collaboratively as part of a team
Strong attention to detail and organizational skills
Commitment to providing exceptional patient care and support
Willingness to adapt to changing procedures and protocols in the healthcare industry
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