What are the responsibilities and job description for the Swim School Front Desk Associate position at Kids First Swim School?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our Swim school Family. This role is essential in providing exceptional customer service and ensuring the smooth operation of our front desk area. The ideal candidate will possess strong organizational skills, a friendly demeanor, and the ability to manage multiple tasks efficiently. As the first point of contact for guests, the Front Desk Agent will play a crucial role in creating a welcoming atmosphere.
Duties
- Greet and assist guests upon arrival with a warm and friendly attitude.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations and cancellations using computerized systems.
- Provide information about our swim lessons.
- Answer phone calls promptly with excellent phone etiquette, addressing inquiries or directing calls as necessary.
- Maintain an organized front desk area, ensuring all materials are stocked and up to date.
- Assist with administrative tasks such as proofreading documents and managing office correspondence.
- Support customer service efforts by addressing guest complaints or concerns professionally
Requirements
- Previous experience in a front desk role is preferred but not mandatory.
- Strong organizational skills with attention to detail and ability to multitask effectively.
- Proficiency in computer systems; familiarity with office management software is a plus.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Experience in customer support or personal assistant roles is advantageous.
- Ability to work flexible hours, including evenings until 8pm and weekend mornings is mandatory.
- A positive attitude and willingness to learn new skills in a fast-paced environment.
Join our team as a Front Desk Agent where your contributions will be valued, and you will have the opportunity to grow within our organization!
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- 401(k) matching
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
Work Location: In person
Salary : $17 - $19
