Bi-lingual Ortho Treatment Coordinator

Woodbridge-3 Days per week. Monday, Wednesday, Friday

Take x-rays and pictures for orthodontic records. Assist orthodontists during the consultation. Present cost or orthodontic treatment once diagnosed by the Orthodontists.

• Obtain high treatment acceptance by thoroughly explaining cost of treatment, insurance coverage, and financing options. Explain, promote, and adhere to company payment policies and procedures.
• Submit any Medicaid Pre-Authorizations pending State requirements.
• Track Consults and Starts to understand conversion rates and ensure office is achieving the defined metrics.
• Obtain signed consents, contracts and start documentation in accordance with all clinical and administrative audit requirements. Ensure all documentation is prepared correctly, reflecting any insurance contributions and all documentation is accurate and signed on the date of service.
• Ensure patients are clinically cleared for treatment which may include periodontal clearances prescribed by the doctor and/or completion of restorations. Verify hygiene is acceptable for braces.
• Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
• Track and monitor collections and any required patient follow-up.
• Following completion of ortho treatment, track patient satisfaction and solicit referrals.
• Achieve or exceed team performance targets.
• Obtain required records for Consultations and/or Medicaid Pre-Authorization.
• Foster strong relationships with referring providers, team members, and surrounding offices.
• Other duties supporting the Orthodontist. Qualifications (Education, Experience, Certifications, Licensure)
• Customer service or sales experience is required, experience in the dental industry is preferred.
• High-level knowledge of orthodontic procedures, dental insurances, service limits, Medicaid, PPO, Self Pay collections, and financing options to be able to effectively communicate techniques and treatment plans is preferred.
• Excellent written and oral communication skills are required.
• Must have exceptional attention to detail.
• CPR Certification is preferred.
• Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.), dental software experience is preferred. Please note this job description is not designed to cover or contain a comprehensive list. Duties, responsibilities and

Job Type: Part-time

Pay: $20.00 - $24.00 per hour

Expected hours: No less than 24 per week

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Preferred)
• Orthodontic office: 1 year (Preferred)

Language:

• Spanish (Required)

License/Certification:

• X-Ray Certification (Required)

Work Location: In person

Salary : $20 - $24