What are the responsibilities and job description for the Multifamily Community Manager / Maintenance position at Kiemle Hagood?
Please Note: This specific posting is a 40 Hour/ week position. 20 Hours Community Manager Duties/ 20 Hours Maintenance Duties
The person in this position is responsible for maintaining the physical appearance of the apartment complex, including grounds, common areas and office. Other responsibilities include turning apartments, showing and leasing apartments, rental collections, completing maintenance requests and mitigating emergencies. Responsible for positive interactions with residents, potential residents, vendors and visitors, while always keeping in mind that service and quality is primary. This position reports to the Regional Property Manager. There is no unauthorized interaction with building ownership.
KEY RESPONSIBILITIES
Key responsibilities of this position include, but are not limited to the following:
- Oversees the day-to-day sales, maintenance, and administrative operations of the community.
- Respond quickly in the event of an emergency, notify appropriate personnel, and follow safety protocol.
- Cleans and maintains the apartment community and grounds or coordinates vendor assistance.
- Maintains the highest level of customer service for prospects, residents, vendors, and corporate departments.
- Remains current on market conditions.
- Compliance with Company standards as defined in the Employee Handbook, Operations Playbook, and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, EEOC.
- Prepare, show and lease the apartment units.
- Collect deposits, fees and rents from the residents.
- Complete and maintain accurate records and files in conformance with company policies and procedures.
- Ensures the safety and security of the property, its contents, and the residents. Keeps keys secure, ensures doors close tightly, and is aware of unwelcome visitors, etc.
- Turn in paperwork in a timely manner.
- Handles resident maintenance requests, violations, and complaints.
- Attends company training sessions as scheduled.
- During emergencies, be available to mitigate damage. May be during unscheduled hours.
- Maintains the community files and records (including electronic), ensuring documentation is kept complete and up to date.
ATTENDANCE
Position requires the ability to work any of the 7 days of the week, 52 weeks of the year. It is critical that individuals have the ability to work their scheduled hours plus any other hours necessary to complete the job and must attend training classes as scheduled. Work schedules and location assignments are subject to change. Ensure compliance with time management policies including meal and rest periods.
MINIMUM JOB REQUIREMENTS
- High school diploma or equivalent preferred
- Property management experience or related management experience preferred
- Solid sales, marketing, and customer service experience
- Good communication and time management skills
- Valid driver’s license and automobile insurance
- Proficient understanding of Microsoft suite, property management software preferred.
PHYSICAL REQUIREMENTS
- Will use some repetitive motion of hands/wrists using a computer.
- Ability to lift to 50 lbs. unassisted
- Full range of upper/lower extremities for painting and repairs
- Work with vendors on installations
BENEFITS
- Insurance- medical insurance, vision insurance, dental insurance, life and AD&D insurance, and long-term disability insurance. Company provided dollars to use towards medical, dental and vision.
- Retirement Plans- eligible after 1000 hours of service. Vested immediately. Company matches up to a set amount each year.
- Vacation- lump sum to begin the following month of hire to equal 10 hours per month. (3 weeks)
- Paid Holidays- 9 paid holidays per year.
- Sick Pay- 0.038462 hours of sick per hour worked (on average 10 days per year). Up to 80 hours carryover each year.
ADDITIONAL COMPENSATION
Discretionary bonuses
Mileage reimbursement
