What are the responsibilities and job description for the Business Development Representative position at Kiln?
About Kiln:
Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.
Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi Utah. Today we have 12 locations across Utah, Colorado, Arizona, Idaho, Oregon, and California with plans of rapid expansion throughout the western United States. Kiln is pioneering the future of hybrid work within the niche of ‘flex office’ in the broader commercial real estate sector.
Our Core Values
1: Human at the core
2: Achieve & Celebrate Together
3: Thoughtful and with Purpose
4: Always Evolving
5: Nothing short of Extraordinary
6: Scrappy & Ingenious
Role Summary:
The Business Development Representative (BDR) will be responsible for managing inbound and outbound sales efforts for 5-8 Kiln locations, focusing on filling vacancies and achieving stabilized Monthly Recurring Revenue (MRR) targets. This is a high-volume, high-output sales role that requires a results-driven individual who thrives in a fast-paced environment and is passionate about sales activity and achievement. The BDR will report directly to the Business Development Lead and work closely with the Head of Sales.
Goals and Objectives
- Personifies Kiln’s core values and strives to achieve our mission
- Works closely with BDMs at each location to reach revenue targets
- Effectively manage inbound and outbound lead generation management and hit booked tours goals across assigned region
Major Responsibilities
• Inbound Lead Management:
• Respond promptly to inbound leads from marketing campaigns and third-party aggregators to schedule tours.
• Ensure leads are effectively nurtured, with a focus on converting them to booked tours.
• Tour Coordination:
• Confirm tour attendance or reschedule as necessary to maximize show-up rates.
• Analyze site needs and product vacancy to target efforts on filling specific openings.
• HubSpot CRM Expertise:
• Manage deals, pipelines, automations, and campaigns within HubSpot.
• Track and analyze lead performance to refine strategies.
• Outbound Campaigns:
• Build targeted prospect lists for each location.
• Run outbound text, email, and calling campaigns to generate new tours.
• Execute reactivation campaigns to re-engage cold or lost leads.
• AI Platform and Website Chat Management:
• Leverage AI tools to manage and follow up on leads.
• Handle inbound website chats to book tours efficiently.
• Quota Achievement:
• Book 80-120 tours per location per month until stabilization targets are met.
• Vacancy Analysis:
• Assess each location’s needs and product type vacancies to direct outbound efforts effectively.
Ideal Experience and Skills
The ideal candidate will be an energetic, early-stage professional with B2B sales, hospitality, and/or real estate experience. Qualifications should include:
- College graduate with a four-year degree (preferred, but not essential)
- 1 years of SDR or BDR success
- Customer service and/or sales experience required
- Familiarity with the Coworking or Commercial Real Estate Industry considered a plus
- CRM experience required; experience with HubSpot preferred
- Must have strong verbal and written communication skills
- Cold-outreach experience
- Exceptional organizational and multitasking skills
- Demonstrates integrity, dependability, accountability, self-awareness, work ethic, and empathy
- Passion and understanding for entrepreneurial communities
- Passion and understanding for Kiln’s mission and values
Salary : $60,000
