What are the responsibilities and job description for the Team Leader (Sales & Production) position at Kilwins Woodstock?
Primary Job: Serve team members, oversee shift, and make guests happy
Serve Your Team
- Carry out shift change duties to prepare for shift
- Access safe and stock drawers with change
- Support the sales / production staff with anything they need
- Go where needed most
- Keep the back counter area fully stocked and the sales floor fully stocked
- Final say on the conflict/decisions made during shift
- Authority to release team members in the event of bad weather/slow business
- Drive sales and anticipate needs before they arise
- Hilliard production, as needed
- Look to Manager with questions
- Ensure ice cream dipping cases are defrosted on timely manner
Performance
- Positive attitude
- Take initiative
- Be assertive
- Product knowledge
- Friendly, outgoing personality
- Do your best
Team Unity
- Treat others like you want to be treated
- Open communication
- Zero gossip
- Shared purpose
- Helper mentality
Hospitality
- Make the guest feel like you’re on their side
- Make the guest feel like you did something for them
- Customize the experience for each guest
- Model excellent customer service for team members
Development
- Attend team meetings
- Participate in training as requested
