Service Supervisor

Job Title: Service Supervisor  

Department: Sales & Service 

Location: All store locations - Domestic 

Reports to: Sales & Service Manager 

FLSA Class: Exempt 

W/C Code: 8107 

Safety Sensitive Position: Yes 

Job Summary:  The Service Supervisor manages the company’s strategic approach to the development and growth of shop and repair services as it relates to personnel, revenue, cost, and safety. 

Essential Job Functions: 

• Aids in support of service repairs to customers process control equipment while using technical manuals, prints and specifications  
• Directs, coordinates, and performs the job activities in a manner consistent with the company’s goals and objectives, while adhering to all customer field location policies and safety requirements
• Troubleshoots production process operations and recommends actions for problem solving 
• Organizes and prepares standardization in documents and processes enabling all Kimray locations to have a standard deliverable for Kimray Service job completions
• Organizes and prepares standardization in conjunction with Kimray HSE to provide documentation for safe work practices
• Provides training to ensure inventory accuracy is maintained on service vehicles
• Responsible for providing basic leadership while teaching, coaching, and mentoring Team Members
• Communicates with service technicians, shop technicians and customers to assist the Sales and Service manager in establishing forecasting needs
• Assists customers with repair/warranty inquiries
• Performs training classes for customers and team members
• Supervises work of others, including planning, assigning, scheduling, and reviewing work
• Responsible for reporting out Kimray Services quarterly business reviews
• Plans/Directs execution of contract services for Kimray Services opportunities
• Complies with all safety policies, practices, and procedures. Reports all unsafe activities to supervisor and/or a Health Safety and Environmental team member
• Participates in proactive teams to achieve departmental and company goals
• Provides leadership to others through example and sharing of knowledge/skill
• Performs other duties as assigned 

Qualifications: 

• 6 years’ Oil & Gas industry experience required
• Working knowledge of oil and gas production equipment practices 
• Ability to apply Kimray/Non-Kimray products to applications
• Ability to operate Shop and Field Service Equipment including the proper use of tools
• Ability to use Kimray sizing programs and interpret results 
• Must have analytical, problem solving and critical thinking skills
• Able to communicate clearly with field level operators / engineers 
• Must have inventory management skills
• Ability to lead others and manage daily work schedules
• Able to prioritize activities
• Ability to operate computer
• Must have valid driver’s license and clean MVR
• Must pass background check and drug screen

Core Competencies: 

• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Resourcefulness – Securing and deploying resources effectively and efficiently.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Ensures Accountability – Holding self and others accountable to meet commitments.

Supervisory Responsibilities:  Yes 

Education: 

• Bachelor’s Degree or equivalent experience

Work Environment: 

• Shop / Field environments – PPE required in specific areas

Physical Requirements: 

• Repetitive use of hands
• Stooping, kneeling, crouching, or crawling
• Must adapt to various range of weather conditions
• Lifting, pushing, and pulling up to 75 lbs.

Travel: 

• Driving for extended periods of time 
• 15% overnight travel when required

Safety Sensitive Position:  

• Yes
  • This position performs tasks or duties that could affect the health or safety of Kimray employees or other individuals and has been designated as Safety Sensitive. 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.