Client Administration Manager

The Team:

At Kind Lending, our family of diverse and talented Kind Ambassadors are the driving force behind our new approach to the mortgage experience. They're the heart and soul of the organization and our "People Before Profits" mentality shines through in every department. Kind Lending is growing and is looking for top mortgage professionals who value opportunity, lasting business partnerships, and who live out our KIND mindset. Kind Lending is determined to provide the best service in the industry while also providing homebuyers a great selection of products to enhance their buying experience. Backed by our trusted leadership team, Kind Lending's friendly and professional model puts the “fun” in funding.

Location:

This position is Hybrid - in-office Monday - Thursday, Remote on Fridays for any candidates residing within 30 miles of the corporate office and Remote for all other candidates residing outside of that radius.

Position Summary:

This role is designed to report to the SVP, Operational Risk Governance and manage the client administration department on a daily basis. The Client Administration Manager will be responsible for managing and facilitating all broker and non-delegated correspondent applications, agency sponsorships, annual recertifications, ongoing broker account management and changes, client administration staff management, weekly, routine reporting to senior level executives and other management level administrative, reporting and monitoring tasks as needed.

Primary Responsibilities and Duties:

• New broker and non-delegated correspondent applications via Comergence
• Annual recertifications via Comergence
• Broker setup in broker administration portal
• Review and processing of Comergence Daily Due Diligence Alerts
• Daily and/or weekly reporting to SVP Operational Risk and wholesale leadership
• Responsible for ensuring application turnaround times meet company SLAs
• Quarterly and/or monthly quality audits of new broker, correspondent approvals and setup
• Responsible for ensuring accurate broker records are maintained in Comergence & Broker Portal
• Assist with Veterans Affairs, FNMA and FHA TPO sponsorships and annual lender renewals, audits.
• Responsible for establishing and maintaining current policies and procedures
• Responsible for daily monitoring of Client Admin Support Inbox to ensure SLAs are met

Experience and Qualifications:

• 7-10 years of prior broker approval, counterparty risk/TPO oversight experience required
• Strong working knowledge of Comergence preferred, but not required
• Proficiency with Microsoft Office Excel, Word, Visio, etc.
• Excellent written and verbal communication skills.
• Must be able to meet management level efficiency and performance standards.
• Organizational skills, with the ability to prioritize and multitask.

Pay Disclosure:

The starting base salary for this position is $80,000 annually. The actual base is dependent on many factors such as work experience, business needs, market demands, and other compensation components. The base pay range is subject to change and may be modified in the future. 

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S. without a visa sponsorship.

Other Duties:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

Kind Lending is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.

Salary : $80,000