What are the responsibilities and job description for the Scheduling Coordinator position at Kind Senior Care?
Benefits:
- 401(k)
- Paid time off
- Training & development
Kind Senior Care is seeking a Scheduling Coordinator to join our North Andover team! We are looking for an experienced professional who has done high volume scheduling/staffing in previous roles and someone who loves interacting with both clients and Caregivers via phone.
Kind Senior Care is a fast-paced, family-owned home care provider. We are looking for an individual who will thrive in a small, “all hands-on deck” environment. The person best fitting our organization is one who will embrace our 3 Core Values: Compassion; Integrity; and Innovation.
Key Responsibilities:
- Utilize our scheduling software to accurately create and assign schedules to our Care Team in order to meet client needs, log notes and information correctly, and provide timely information to clients, Caregivers, and office staff.
- Communicate effectively by email and telephone with clients, Caregivers, co-workers, and other client contacts to ensure excellent customer service.
- Address and resolve scheduling issues (call offs or new client shifts) in a timely and efficient manner, with a focus on assigning Caregivers to provide a good social match and long-term solution to client’s needs.
- Other administrative tasks as assigned to support the general operations of the business including but not limited to; internal record keeping, providing caregiving services if needed, introducing Caregivers for shifts, hiring/onboarding support, etc.
Position Requirements and Desired Experience:
- At least 1 year of scheduling experience.
- Experience working with a scheduling software system (WellSky/ClearCare a plus!)
- A personal or professional history that shows a passion for supporting older adults
- Working knowledge of Microsoft Office
- Ability to work full-time in a professional office setting (8 am to 4:30 pm)
- High school diploma
- Ability to lift, push or pull up to 25 pounds
- Valid Driver’s License and access to a reliable insured vehicle
Benefits:
- Paid Time Off
- Paid Sick Leave
- 401k retirement program
- Ongoing training
- Team oriented work environment
- Promotion from within
Salary : $25
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