Customer Service Rep

Primary Purpose:

The basic function of this position is to provide customer service for Kinder Morgan's customers, which includes but is not limited to: order processing, scheduling, bill of lading preparation, management of inventory levels. The incumbent interfaces extensively with terminal operations personnel, co-workers, customers, and regulatory personnel as required.

• Manage the flow of inbound and outbound material movements.
• Produce shipping and production order reports and work closely with operations personnel to ensure timely and efficient completion of all shipping and production orders. Monitors and disseminate barge, truck, rail, and packaging orders from customers to the terminal operations and fleet departments.
• Update barge, rail, truck, and drumming database and input barge, rail, truck and drumming activity into customer and company inventory and accounting management systems.
• Distribute daily schedules of barge, truck, rail, packaging, and shipment orders to the operations department.
• Manage customer inventory at the terminal for both bulk and packaged materials, including ordering materials as necessary to fulfil production and shipping requirements.
• Produce performance and tracking reports to management.
• Record daily inventory levels and locations of bulk and packaged materials at the terminal and assist in all inventory reconciliations.
• Prepare inventory reports for customers daily.
• Provide excellent customer service and response to all customer inquiries/concerns.
• Provide emergency response to customers within a reasonable time frame.
• Ensure that all reports, records, and documentation are kept orderly and current.
• Attend daily, weekly, and monthly safety meetings.
• Perform all work in strict accordance to company policies and procedures.
• Report all accidents, incidents and near misses to management.
• Maintain a positive and professional atmosphere for all employees and visitors.
• Other duties as directed or required.
• Once fully trained, the expected hours for this position are from 11am-7pm Mon-Friday and weekends as needed. This may change as customer or operational needs develop.

Position Requirements

Education:

• High school diploma or general education degree (GED).

Experience/Specific Knowledge:

• Prior experience in customer service, liquids terminal 3-5 years’ experience
• Proficient in SAP as well as Microsoft applications (Explorer, Outlook, Office, Excel, Word, and PowerPoint ).

Certifications, licenses, registrations:

• Must possess and maintain a valid motor vehicle operator’s driver license and have the willingness to use personal and/or company vehicle in the course of employment.
• Ability to attain TWIC (Transportation Worker Identification Credential) as issued by TSA (Transportation Security Administration).

Competencies, skills, and abilities:

• Have the ability to monitor and schedule shipping and production orders.
• Effective communication skills, good business acumen, and strong organizational and problem solving skills.
• Must demonstrate excellent math skills.
• Able to recognize a problem or potential problem and take appropriate action.
• Demonstrated aptitude to execute and maintain necessary records.
• Must be able to respond to calls on a 24-hour emergency basis.
• Ability to pass pre-employment drug screen and background check upon job offer.
• Ability to work in an industrial environment.

Physical demands:

• Must be able to sit, stand, and walk for extended periods of time.
• While performing duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee must meet physical requirements including but not limited to, walking, kneeling, crouching, climbing up/down ladders and stairs, negotiating uneven and moving surfaces, and occasionally lifting and/or moving up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Working Conditions:

• Must be willing to shift and/or work overtime hours during the week, weekends and/or holidays as dictated by operations.
• Must be able to work with a team, take direction from supervisor, keep required work schedule, focus on attention to details, and follow work rules.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.