Manager of Inside Sales

Description

Job Summary: 

The Manager of Inside Sales is responsible for providing strategic vision and direction to a team of Inside Sales Managers (ISM) to foster a culture of collaboration and innovation to ensure the success of both the team and the organization’s growth objectives. A successful leader will maintain a focus on driving consistent achievement of sales targets and enhancing customer relationships through strategic leadership and effective utilization of technology, including Salesforce.com. This role requires expertise in full-cycle sales, call center solutions, and team management. 

Key priorities include developing and implementing sales strategies, mentoring team members, and leveraging technology to optimize processes and reporting. 

Success in this role will be measured by the team's ability to meet and exceed performance metrics, deliver exceptional customer experiences, and contribute to the company's revenue goals. To ensure success, Kinetic Advantage will provide you with the training, programs, and technology needed to help your team and Kinetic Advantage achieve its dealer growth and activation goals. When our dealers succeed, we succeed.

Supervisory Responsibilities:

Target Achievement and Strategy:

· Establish and execute strategies to build and maintain a robust sales pipeline, ensuring consistent achievement of sales and customer engagement goals.

· Set and monitor individual and team KPIs to align with company objectives.

Leadership and Team Development:

· Lead, inspire, and develop an Inside Sales team, providing real-time mentoring and actionable feedback to enhance performance.

· Conduct ongoing training focused on sales techniques, product knowledge, and technology adoption, fostering continuous improvement.

Full-Cycle Sales Management:

· Oversee all stages of the inside sales process, from lead generation and qualification to client acquisition, onboarding, and long-term account management.

· Collaborate with cross-functional teams, including Lending, Risk, and Operations, to enhance customer relationships and mitigate portfolio risk.

CRM and Call Center Solutions:

· Drive adoption and optimization of Salesforce.com and other call center technologies to streamline workflows, improve reporting accuracy, and enhance team productivity.

· Partner with Business Execution and Strategic Initiative teams to integrate new CRM functionalities and refine existing tools.

Quality Assurance and Process Improvement:

· Implement quality assurance processes, including call monitoring and feedback sessions, to identify and act on training opportunities.

· Develop and refine sales processes to ensure compliance with underwriting and onboarding standards while delivering exceptional customer experiences.

Culture and Collaboration:

· Build a proactive, motivated, and collaborative team environment that supports high employee engagement and retention.

· Exemplify the company's values in all interactions and decision-making.

· Work with Lending, Risk, and Operations teams to identify opportunities to partner with Kinetic’s Target Dealer to ensure long-term viable customer relationships to drive revenue and reduce future portfolio risk. 

· Work with management peers to ensure initial dealer underwriting and onboarding processes are being followed.

Requirements

Education and Experience:

• Bachelor’s degree preferred
• 5 years experience in sales, business development, marketing, or other applicable industry experience.
• Minimum 3 years proven leadership experience, managing teams in a call center or inside sales environment.

 Requirements/Abilities: 

Salesforce and Technology Expertise:

• Proficient in Microsoft Office Suite, Salesforce.com and call center software, with the ability to leverage data for decision-making and reporting.

Leadership and Communication:

• Exceptional ability to lead, mentor, and communicate with teams in a fast-paced, remote environment.
• Capacity to function well in a high-paced and at times stressful environment

Analytical and Strategic Thinking:

• Demonstrated capacity for strategic planning, data analysis, and creative problem-solving to drive business outcomes.

Customer-Centric Approach:

• Passion for delivering exceptional customer experiences through effective team management and process optimization.

Physical Requirements: 

• Ability to sit at a desk and work on a computer for prolonged periods of time
• Ability to operate computer and office equipment, maintain paper files, move about an office environment 
• Must be able to move objects up to 20 pounds
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards

This job description reflects the essential functions of this position but is subject to change at any time and does not restrict the tasks that may be assigned.
 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.