Proactive Portfolio Manager

Description

 Job Summary: 

A Proactive Portfolio Manager (PPM) determines a customer’s appropriate level of risk and opportunity based on the customer’s ongoing performance, personal and business credit data, and customer’s borrowing needs. To achieve this end successfully, the PPM analyzes the customers business behaviors to ensure risk levels are minimized and needs of the clients are met according to company key performance indicators. Your primary responsibilities will be risk identification and mitigation to prevent/reduce loan portfolio delinquency, identify new areas for opportunity to grow a dealer’s relationship, and charge off.
 

Duties/Responsibilities: 

• Develop a thorough understanding of Kinetic Advantage policies, processes, and procedures, relative to assigned areas, and ensure adherence 
• Apply experience and lessons-learned to create or modify work methods related to portfolio risk indicators and overall partner experience 
• Build trust and develop relationships over the phone while effectively communicating and exchanging information with a wide diversity of individuals, both verbally and written 
• Interact with delinquent dealers, as appropriate, and coordinate action plans to mitigate risk with your Field Partners and Field Leaders with effectiveness and efficiency 
• Drive exceptional problem-solving skills, including the ability to ask probing questions, to deeply understand the severity and potential risk situations within various scenarios  
• Work very closely with other departments, including Field Operations, Lending, Collateral Audits, and Remarketing, to achieve portfolio management goals 
• Performs all other duties as assigned 

Requirements

 Education and Experience: 

• Three (3) years in automotive, collections, or financial services industry required 
• Familiarity with concepts, procedures, and processes typically used in automotive and financial services industries, particularly in delinquent account collections 

Required Skills/Abilities:  

• Ability to read and understand basic financial statements 
• Proficient with Microsoft Office Suite or related software 
• Strong sense of urgency, with the ability to thrive in a fast-paced and, at times, stressful environment 
• Ability to effectively develop and maintain strong business relationships 
• Strong written communication and negotiation skills 
• Excellent organizational, analytical, and problem-solving skills with strong attention to detail 
• Ability to multitask, work efficiently, and prioritize 

Physical Requirements:  

• Ability to sit at a desk and work on a computer for prolonged periods of time 
• Must be able to communicate clearly 
• Ability to operate computer and office equipment, maintain paper files, and move about an office environment 
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards
   

This job description reflects essential functions of this position but is subject to change at any time and does not restrict the tasks that may be assigned.
 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.