What are the responsibilities and job description for the Performance Specialist Team Lead position at Kinetic Business?
Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.
About This Role
As a Door-to-Door (D2D) Performance Specialist - Consumer Direct Sales, you will be at the helm of our direct sales efforts, spearheading initiatives to drive sales and expand our customer base. This role requires a dynamic and motivational leader who can manage a team of D2D Sales Representatives, ensuring they meet and exceed their sales targets while maintaining the highest standards of customer service and professionalism.
What You’ll Do
Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone
Type of Driver’s License Required: Driver’s License
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Our Benefits
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.
- As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
- Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.
About This Role
As a Door-to-Door (D2D) Performance Specialist - Consumer Direct Sales, you will be at the helm of our direct sales efforts, spearheading initiatives to drive sales and expand our customer base. This role requires a dynamic and motivational leader who can manage a team of D2D Sales Representatives, ensuring they meet and exceed their sales targets while maintaining the highest standards of customer service and professionalism.
What You’ll Do
- Team Leadership:
- Lead an assigned team of D2D Sales Representatives.
- Provide ongoing coaching, training, and support to enhance the team's sales skills and product knowledge to assigned reps.
- Conduct regular reviews of sales performance to achieve set individual and team sales targets.
- Must conduct daily in person meetings with all assigned reps Mon-Fri.
- Must be in the field with assigned reps Mon-Fri to ensure all assigned reps are in their territories and working according to plan
- Sales Strategy & Execution:
- Develop and implement effective sales strategies to achieve assigned team sales goals.
- Monitor market trends and competitor activities to identify new opportunities.
- Ensure assigned team follows the best practices and ethical standards in all sales activities.
- Customer Engagement:
- Foster strong relationships with potential and existing customers.
- Address customer inquiries and complaints promptly and effectively from sales activities generated by assigned team.
- Ensure a high level of customer satisfaction and positive brand image.
- Reporting & Analysis:
- Track and report on sales performance metrics for assigned team.
- Analyze sales data to identify areas for improvement and recommend issuance of corrective actions for assigned team.
- Prepare and present regular sales reports to the D2D Manager and other stakeholders for assigned team.
- Operational Management:
- Coordinate with the D2D Manager to ensure efficient distribution of sales leads for assigned territories.
- Assist in the recruitment and onboarding of new Sales Representatives in assigned markets.
- Assist in management of logistical aspects such as fleet vehicles, equipment, and uniforms for their assigned team.
- Proven experience in a sales leadership role, preferably in door-to-door or direct sales.
- Strong track record of meeting or exceeding sales targets.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to lead, motivate, and develop a high-performing sales team.
- Strong analytical and problem-solving abilities.
- Proficiency in using sales tracking software and CRM systems.
- Valid driver’s license and willingness to travel as needed.
- Experience in the telecommunications industry.
- Familiarity with lead management tools like Sales Rabbit.
- Bachelor’s degree in business, Marketing, or a related field.
- Organizational, multitasking and time management skills
Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone
Type of Driver’s License Required: Driver’s License
_________________________________________________________
Our Benefits
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
- Identity Theft, Legal, Auto & Home and Pet Insurance
- https://windstreambenefits.com
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.
