Office Receptionist

This position is the conduit that works between Kinex and the distribution force. This position is reactive in nature to the concerns from the distributors. Secure issue details and process requests efficiently and effectively. Effective communication is the key to this role. This will be a combined position working part-time in the Kinex Office and Part-time at the retail location. This position handles the retail environment for medical and non-medical transactions at our retail location. Processes incoming orders into Kinex systems. It is the first point of contact for revenue operations entering the Kinex system to ensure clean processing of orders and claims

ESSENTIAL DUTIES and RESPONSIBILITIES:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

Required Key Skills and Abilities

• Must have strong problem solving, and technology skills
• Must demonstrate sound analytical and organizational skills
• Must be able to work independently and problem solve without direct supervision
• Must have excellent written, oral and interpersonal communication skills
• Must be able to earn trust and confidence from their co-workers and be able to take personal accountability
• Must demonstrate strong convictions and support for Kinex Medical’s mission, vision and goals
• Ability to work positively, effectively and ethically with personnel and patients

Essential Duties and Responsibilities Include but not limited to:

• Monitor and distribute incoming faxes, mail, and emails
• Accounting invoice review
• Daily billing statement mailings
• Printing of requested marketing literature
• Monthly warehouse inventory.
• Assist uploading patient paperwork to electronic files when needed
• Process order intake forms to ensure they are added to the correct systems
• Enter customer orders into the Kinex systems by inputting alphabetic and numeric information using the established process and protocols
• Verify entered data by reviewing, correcting, deleting, or reentering data; combining data from multiple sources when information is incomplete
• Perform other duties as assigned
• Process Point of Sale Transactions
• Schedule patients for fitting of medical products
• Process incoming and make outgoing phone calls to customers and referral sources.
• Performs work accurately with an eye for detail
• Utilizes the communication tools outlined by Kinex (ex. SharePoint, track-it, etc.);
• Escalate issues to the proper level or business unit to be able to address the situation;

An individual in this position must be able to successfully perform the essential duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

MINIMUM QUALIFICATIONS:

Education High School Diploma or GED

Experience and/or Training Customer Service and Phone Experience encouraged

Licenses/Certificates None

Training Will be provided

Technology/Equipment All technology will be provided

PHYSICAL AND MENTAL DEMANDS:

Physical Demands

To perform this job successfully an individual must have the ability to work in a sitting position at a computer for up to 8 hours per day. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift up t o40 pounds. Work with inventory, putting stock away, or organizing stock.

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with patients and visitors encountered in the course of work, some of whom may be dissatisfied or abusive individuals.

WORKING ENVIRONMENT:

Job responsibilities will be performed within an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There is no little to no risk for exposure to infectious disease as this position does not mandate direct contact with patients or equipment. Should the employee become infected with Tuberculosis, they will report to their direct supervisor to ensure that other employees are not at risk for exposure. The employee will seek medical attention and not return to work until released by a physician.

EQUAL OPPORTUNITY

It is the policy of the Company that no person may be illegally discriminated against in applying for employment or in employment. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and shall occur without regard to creed, race, color, religion, sex, age, national origin, ancestry, arrest record, disability, genetic information, military status/service, membership in the National Guard, state defense force or any other reserve component of the military forces (either state or the United States), political affiliation, declining to attend a meeting or to participate in any communication about religious matters or political matters, marital status, sexual orientation, gender or gender identity or the authorized use of family or medical leave or worker's compensation benefits, genetic information, pregnancy or any other factor prohibited by state or federal law.

Kinex Medical operates in several states throughout the U.S. State law may require additional protected characteristics; please check the Equal Employment Opportunity section in the state addendum that aligns with the employee’s work location. Our Company is committed to following any additional state requirements regarding this topic.

Reasonable accommodations shall be made for qualified individuals with a disability, unless such accommodations would impose an undue hardship on the Company. A reasonable accommodation is a change or adjustment to job duties or work environment that permits a qualified applicant or employee with a disability to perform the essential functions of a position or enjoy the benefits and privileges of employment compared to those enjoyed by employees without disabilities.

Requests for accommodations under the Americans with Disabilities Act or under a state regulation (i.e. the Wisconsin Fair Employment Act) from current employees must be made in writing in accordance with Company policy.

#KinexMedium

Job Type: Full-time

Pay: $13.23 - $19.23 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• No weekends

Work Location: In person

Salary : $28,307 - $33,908