Customer Service Support Intern - Housing Choice Voucher Programs (Part-Time, Temporary)

Salary : $21.09 - $23.27 Hourly

Location : Tukwila, WA

Job Type : Short-Term Temporary (more than 6 months)

Job Number : 2025020

Division : HOUSING MANAGEMENT

Department : Section 8

Opening Date : 01 / 24 / 2025

Closing Date : Continuous

Job Summary

Please note this position is open until filled; however, to ensure consideration applications should be received by February 7, 2025, at 4 : 30 p.m.

King County Housing Authority (KCHA), an independent municipal organization, is a high performing nationally recognized leader in affordable housing. KCHA provides innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals.

We transform lives through housing. The Customer Service Support internship is an ideal opportunity for a Housing Authority resident, student or recent graduate that has a passion for social work and providing support to the participants in KCHA's Housing Choice Voucher (HCV) program. This internship will offer an opportunity to acquire hands-on experience by supporting diverse populations through positive customer service and administrative support. Multiple positions may be filled through this process.

The Customer Service Support Internship is an excellent opportunity for someone looking to gain experience in a flexible work environment. Core office hours are 8 : 00 a.m. to 4 : 30 p.m. Monday through Friday; however, work schedule can be flexible based on the need of the successful candidate and business operations. This position will work up to 20-hours per week and is anticipated to last six months up to one year.

Essential Functions

Typical job duties may include :

• Provide polite customer service to residents, staff and the community.
• Answer phones and direct callers to appropriate staff or department; answer basic questions.
• Perform routine filing, scanning and proofreading documents.
• Word processing, data entry, spreadsheet preparation, run reports, enter and look up information in databases.
• Analyze household composition and income type and retrieve applicable verifications from a variety of databases
• Create electronic files in a shareable format utilizing a checklist
• Compile and send intake, briefing and / or recertification packets
• Operate standard office equipment, such as a personal computer, telephone, fax machine, copier, etc.
• Other duties as assigned.

Qualifications and Competencies

Required Qualifications :

Required Knowledge, Skills, and Abilities :

Special Requirements :

Position Information and Application Process

Application Requirements : To be considered for this opportunity, you must :

Salary : The starting salary range for this position is $21.09 - $23.27 per hour dependent on qualifications and professional experience. The complete salary range for this position is $21.09 - $27.15 hourly.

Physical Work Environment : Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This work requires the occasional exertion of up to 25 pounds of force; work frequently sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, reaching with hands and arms, tasting or smelling and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Equal Opportunity : King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

This position is not eligible for benefits.

This position requires the successful candidate to be recent high school graduate OR current student or recent graduate from an undergraduate or graduate program in Business, Social Work, or a related field. Do you meet this required qualification?

If you answered yes to question #1, please list the college / university you attended or graduated from and your degree program.

Please identify your years of experience performing office and administrative support duties including greeting clients, answering phones, drafting and responding to correspondence, faxing and sorting / distributing incoming mail.

Please describe your experience providing customer service in an environment with a high volume of customers or clients.

Which of the following best describes your level of proficiency with word processing and database software?

Required Question

Salary : $21 - $27