Behavioral Health Outreach Program Supervisor II

Summary

The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community by offering a range of services to residents farthest from opportunity.

This position will assist in supervising the Behavioral Health Outreach Programs, which includes the City Hall Park Neighborhood Outreach, King County Metro Terminal Support and the Sound Transit Downtown Light-Rail outreach teams. These teams are responsible for responding to behavioral health crises that occur in the City Hall Park Neighborhood of downtown Seattle, bus transit centers (Burien Transit Center and Aurora Village Transit Centers) and the downtown light rail stations. The teams provide assistance and/or intervention to persons who are experiencing crisis, homelessness and/or behavioral health issues within the designated outreach areas. Interventions include community engagement, outreach, de-escalation, screening by visual inspection and brief conversation to determine the need for services, and referrals for service.

• 
  GOVERNMENTJOBS.COM Application (The responses on your job application should be thorough and complete and will be used in the screening process);
• Supplemental Questions (The responses to the supplemental question should be thorough and complete and will be used in the screening process, providing your most recent 7 years of applicable experience if available)

Job Duties

• Work with the Program Manager to develop and implement policies and procedures to operationalize the Behavioral Health Outreach Teams.
• Interview, hire, train and support staff.
• Maintain a staff schedule and determine work assignments.
• Oversee the day-to-day operations of the Behavioral Health Outreach teams, in coordination with a second Program Supervisor, to monitor daily work to ensure consistency, effectiveness and quality of service.
• Provide direct, regular staff supervision; provide on-going training; evaluate staff performance and provide coaching, counseling and corrective action for performance issues as needed.
• Conduct team meetings and maintain other forms of communication with the team.
• Develop and maintain strong collaborative relationships with community partners, shelters, direct service providers and other service or resource organizations.
• Perform the duties of the Behavioral Health Outreach teams as necessary to ensure continuous performance of the team.
• Serve as liaison to and represent the Behavioral Health and Recovery Division within community groups.
• Complete reports as required by the Behavioral Health Outreach Teams.
• Perform other related duties as assigned.

Experience, Qualifications, Knowledge, Skills

• Minimum of two years of work experience working, engaging or intervening with persons who are experiencing homelessness and/or behavioral health issues.
• Minimum of two years’ experience supervising a team in a behavioral health setting.
• Basic knowledge of signs and symptoms of behavioral health conditions.
• Ability to establish and maintain effective working relationships with staff, clients and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds.
• Skill in de-escalating verbal aggression, hostile or violent behavior.
• Effective oral and written communication skills.
• Effective problem-solving skills using conflict resolution techniques which result in positive outcomes and the ability to apply patience and common sense as needed.
• Effective interpersonal skills in working with and promoting positive teamwork.
• Ability to work independently and as part of a team that displays sound decision making in the absence of on-site supervisory oversight.
• Current CPR card or attainable within 90 days.
• Current Basic First Aid card or attainable within 90 days.
• Valid Washington State Driver’s License or the ability to travel around the County in a timely manner.
• Must be able to pass a criminal background check on a post offer/pre-employment basis.

DESIRED QUALIFICATIONS

• A Master’s degree or further advanced degree in counseling or one of the social sciences from an accredited college or university.
• Mental Health Professional (MHP) as defined in WAC 246-341-0200.

Supplemental Information

Forbes named King County as one of Washington State's best employers.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.