Customer Service Specialist III

The Department of Judicial Administration is seeking a team-oriented individual who is customer-focused, innovative, adaptable, and self-motivated. This customer service specialist must be able to build and maintain positive working relationships and provide first-class services to the people we serve.

This Customer Service Specialist interacts with diverse members of the public, attorneys, court, law enforcement, and other government agencies in a fast-paced environment. People in this position are expected to provide excellent customer service and produce a consistent and accurate work product. This position is responsible for managing and maintaining the integrity and confidentiality of Superior Court Records while assisting customers utilizing electronic services to obtain general information, conduct research on Superior Court cases, and navigate the necessary forms and procedures of the court.

The Department of Judicial Administration is also known as the Superior Court Clerk's Office, and is an innovative, customer-focus, forward-looking agency that uses technology to help perform tasks better, more efficiently and reliably. We conduct a variety of services for the Court, litigants, and the general public.  Our mission is to provide high-quality court record services and justice system programs to ensure access to justice and the integrity of the process.

King County is committed to equity and diversity in the workplace. In addition, the county is committed to recruiting and maintaining a quality workforce that shares our guiding principles of being collaborative, service-oriented, results-focused, accountable, innovative, professional, fair and just.

Who May Apply: This position is open to allapplicants who meet the qualifications. The Department of Judicial Administration values diverse perspectives and life experiences and encourages people of all backgrounds to apply.

Work Location: These positions may be based at the King County Courthouse, 516 3rd Ave, Room E609, Seattle, WA; or Maleng Regional Justice Center located at 401 4th Ave N Room 2C, Kent, WA.

Work Schedule: This position works a 40-hour work week, Monday through Friday, and is overtime eligible.

Required Documents:

 King County Application

Resume

Letter of Interest that details how your education and experience meets the qualification listed in this job posting.

Please note that you can attach multiple documents to your application.

Your options are:

* Copy and paste one or more documents into the text resume section of the application.

* Attach multiple documents/files in the resume attachment section. Contact information: 

CONTACT INFORMATION:  Please direct questions about this position to Joy Fernandes at 206-477-0774.

Main responsibilities include but are not limited to:

• Provide professional, patient, knowledgeable assistance to customers.
• Assist customers with processes and forms needed to complete their court business.
• Research and copy court records using various methods.
• Perform multiple-step transactions such as receiving and/or issuing receipts, forms, cash, and documents.
• Determine the accuracy and completeness of information received related to court filings.
• Work in a team setting, perform work under limited supervision and use independent judgment to assist customers and resolve issues while remaining customer focused, professional and friendly.
• Provide customers with technical assistance navigating our electronic services.
• Perform other Clerk functions as ordered by the Court.   
• When assigned to Records Access the following duties will also be included: Courier Services, driving a King County van to deliver items to various county locations and Exhibit management

Minimum of two years OR any equivalent combination of education and experience that  provides the applicant with the desired skills, knowledge, and ability required to perform the work.

Dedication and drive toward meeting and exceeding customers' expectations.

Experience performing a variety of complex duties of moderate difficulty, in positions which involve independent judgment and knowledge of policies, procedures and responsibilities of an office.

Exceptional Communication and interpersonal skills and an ability to maintain respectful working relationships.

Sensitivity and patience working with people of diverse socio/economic backgrounds. Ability to maintain composure under pressure and in difficult situations.

Ability to understand and apply policies, procedures, court rules, local rules and State Statutes to assist customers navigating court processes.

Ability to positively contribute and make decisions in a team environment, possessing the ability to compromise and resolve issues with minimal direction; and exhibiting flexibility and working professionally with all levels of the organization.

Possess organization and time management skills to prioritize work and meet deadlines. Knowledgeable and comfortable with computer use to perform functions associated with ongoing work Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all DJA positions.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing, and complete reference checks.  DJA relies on office automation (Microsoft Office) and web-based enabled tools; therefore, candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.

Salary : $30 - $37