What are the responsibilities and job description for the Customer Service Specialist position at TBG | The Bachrach Group?
Ideally this person will have experience with handling calls and chats, including for customer service. Manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. Having experience within a real estate or property management environment is a huge plus.
Onsite: 5x per week
Salary: $43k-55k plus commission
Responsibilities:
- Handle all prospect and resident calls and chats, including but not limited to application status requests, move-in/move-out experience, escalations for customer service and light maintenance calls.
- Cover the training and mentorship of other contact center teammates while ensuring quality control of all calls.
- Conduct virtual tours with prospective residents with energy and enthusiasm
- Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property specific specials in Yardi or on hot sheets
- And more.
Qualifications:
- Customer service experience required
- 2 years of call center experience
- Two years of property management experience desired but not a must
- Yardi CRM and ADP experience preferred; but willing to train
Salary : $43,000 - $55,000
