What are the responsibilities and job description for the IT Business Analyst & IT Change Manager - Senior position at King County?
Our BAs thrive working as internal IT consultants and will lead business and systems analysis for a wide range of IT initiatives for our 18 distinct agencies (ranging from Parks, to Transit, Public Health, Public Defense, Transit, and more). Initiatives may be large, enterprise projects or small, operational improvements that impact major divisions of the County. Initiatives improve interactions between the County and regional partners, and aid services delivered to County constituents. In these roles, BAs work closely with business partners (public servants who want to solve a challenge or improve a service through technology) and technologists (our own engineers, SQA, UX, etc. or vendors). Working with these partners and technologists, BAs develop current and future state operating models, document business requirements, user stories, and acceptance criteria, create use cases, help analyze options, lead user acceptance testing, and support process improvement measurement efforts.
King County Department of Information Technology (KCIT) KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: http://kingcounty.gov/depts/it.aspx
- Lead requirements analysis and verification. Obtain requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, policy initiatives, legislative mandates, enterprise technology standards, business process analysis, use cases, scenarios, event lists, or competitive product analysis.
- Conduct change impact analysis by identifying key stakeholders and assessing the level of change key stakeholders are experiencing. Apply appropriate change levers to ensure that end users are ready to adopt digital solutions.
- Transform high-level business and user requirements into process documentation, user stories and acceptance criteria that can used by developers and understood by someone without a technical background. Use these to facilitate complex and technical decisions within a government setting.
- Develop testing plans for end users and collaborate with QA to support end to end testing.
- Create business cases and cost/benefit reports to substantiate and defend projects and change initiatives in order to improve business operations.
- Help align business strategy and IT strategy through business architecture tools and principles.
- Create business process documentation and operating/workflow models consistent with existing operational processes and future state operations to create improvements and efficiencies.
- Perform other duties as assigned.
Demonstrated experience in the Business Analyst role supporting application development projects and business solutions. Demonstrated experience in the Change Management role supporting technology and related process changes. Demonstrated experience leading analysis efforts in an IT consultant capacity. Skill in researching strategic issues, providing analysis, problem solving and recommending emerging technologies Expertise in facilitation, documentation, solution modeling, business problem definition, and analysis approach development. Excellent verbal and written communication skills and the ability to interact professionally with diverse groups of executives, managers, and subject matter experts. Skill in conveying technical information to non-technical users. Skill in aligning technical solutions and features to requirements and tracing/monitoring the fulfillment of requirements. Skill in using data and information to assess and understand issues, evaluate options, form accurate conclusions, and make decisions. Experience managing product backlogs. Skill in effectively organizing multiple assignments, sometimes of a difficult nature or involving competing priorities, to produce work products that are accurate, thorough, and on time. Experience using online whiteboarding tools such as Mural or Miro. A Bachelor’s degree in information technology, business administration, computer science or related field and 5 years of relevant experience, OR any combination of relevant experience/education/training that provides the required knowledge, skills and abilities to perform the work.
Change Management certification, formal training or experience. Completion of CSM, CSPO, and/or SAFe or other Scrum or Agile certification. Completion of certification of ECBA, CCBA or CBAP. Completion of Microsoft certification for O365 products.
Hybrid Work
The work associated with this position will be performed through a combination of onsite work and telecommuting. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support when working remotely.
Classification
Business Systems Analyst-Senior - 7308300
Union
This position is represented by Protec17: Information Technology
Work Schedule
The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
Are you ready to APPLY!?
The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application, Resume and Cover Letter are required for consideration. In your Cover Letter, please describe how you meet or exceed the requirements for this position. These materials are supplemental to your application. Applications submitted without all material will not be considered.
Questions
If you have questions regarding this recruitment, please contact Shannon Hoeper, shoeper@kingcounty.gov or 206-263-6957.
Salary : $122,332 - $155,063
