What are the responsibilities and job description for the IT Production Engineer Principal - SCCM Enterprise Support position at King County?
This position will serve as a technical lead with duties that will include project work, support of the Enterprise SCCM production environment, responding to challenging endpoint automation requests, resolving technical escalations from level 1 CSS support staff, contributing to the modernization of the Endpoint Device management infrastructure, and collaborating with other KCIT teams and entities as appropriate.
King County Department of Information Technology (KCIT)
KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: http://kingcounty.gov/depts/it.aspx
Identifying and implementing device management solutions, complex software packaging and deployment. Technical lead for ongoing projects related to management of supported endpoint devices Lead automation planning to drive efficiency in endpoint device management Support of Enterprise SCCM environment Lead/support direction on adopting and managing new technologies related to endpoint mgt Contributing to the modernization of the Endpoint Device management infrastructure
- At least 5 years of demonstrated experience in a technical lead role.
- At least 7 years of demonstrated experience providing workstation support, end user support, troubleshooting computer equipment, resolving end user applications, and troubleshooting network connectivity issues.
- At least 7 years of demonstrated experience providing support for recent Microsoft Operating Systems and Microsoft Office Suites (E.g. Windows 7, 10, 11 & Office 2016, 2019, 365)
- Highly skilled in identifying objectives and key results (OKRs), helping teams and organizations set clear, measurable goals that drive success.
- Experience with taking the lead on setting the direction and ensuring alignment across various stakeholders, guiding initiatives toward tangible outcomes. Must be assertive and confident in making decisions and advocating for necessary changes or improvements to stay on track.
- Proficient in requirements gathering, working closely with participants to understand needs and translate them into actionable plans. Their ability to balance leadership with clear communication ensures that projects remain focused, on target, and results driven.
- Advanced knowledge of the SCCM environment, security, and stand-alone automation.
- Experienced in addressing customer escalations, identifying customer needs, facilitating communications, and resolving escalations within the workstation space.
- Experience participating in formal project teams and acting as technical liaison / asset for level 1 functions.
- Skilled with diagnostic tools, logs, command line and scripting tools used to troubleshoot problems associated with network connectivity, and workstation hardware or software.
- Skilled at addressing security issues and utilizing appropriate tools.
- Experience supporting enterprise collaboration tools (Microsoft Teams, Zoom, etc.)
- Experience working with an IT service management tools.
- Experience with building/imaging computer hardware utilizing SCCM and Microsoft Endpoint Manager.
- Experienced with application packaging and deployment methodologies through SCCM including troubleshooting processes.
- Experienced with creation of application deployments, managing collections and other advanced functions within SCCM.
- Extensive knowledge of local area networks and related systems, hardware and software installation and configuration, and systems integration, VPN network connectivity issues.
- Extensive knowledge of level 1 cloud-based technologies such as OneDrive, SharePoint, etc.
- Extensive experience troubleshooting, researching, and analyzing uncommon problems.
- Experienced with mobile device management tools and best practices.
- Ability to establish and maintain exceptional customer relationships.
- Exceptionally positive attitude towards peers and leadership, learns from mistakes, seeks feedback, is open to criticism, and is easily coachable.
- Ability to communicate orally or in writing; including the ability to communicate complex technical information to a non-technical audience.
- Skill in handling multiple competing priorities.
- Skilled in writing and in editing technical documentation.
- Successful completion of criminal background check and fingerprinting (CJIS certification is required)
- Understanding of ITIL (Information Technology Infrastructure Library) process
- Microsoft Technology Expert Certifications or industry equivalent
- Bachelor’s degree in computer science or related field
Hybrid Work
The work associated with this position will be performed through a combination of onsite work and telecommuting. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Work Schedule
The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay
Duration
This position is estimated for 1 year.
Classification
IT Production Engineer-Principal - 7130900
Union
This position is represented by Protec17: Information Technology
Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
Are you ready to APPLY!?
The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application and Resume are required for consideration.
Questions
If you have questions regarding this recruitment, please contact Shannon Hoeper,shoeper@kingcounty.govor 206-263-6957.
Salary : $134,505 - $170,494
