Hope you are doing well. This is Dheeraj from Stellent IT .
We are hiring for the given job requirement. If you are interested in this role then please share below details :
- Updated Resume
- Current Location
- Visa Status
- LinkedIn Id
Job Role : Application Support Engineer
Location : Seattle, WA (Onsite)
Hours : 8am - 5pm (Monday-Friday)
Duration : 6 months contact / extendable to multi-year contract
From the Client : We are seeking a skilled and dedicated Application Support Engineer to join our Consumer Retail Technology team. In this role, you will be responsible for providing comprehensive technical support for our business-critical software applications, with a focus on retail and restaurant solutions. You will play a crucial role in ensuring smooth operations, resolving issues, and contributing to the continuous improvement of our application services.
Application Services :
Provide technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner.Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems.Serve as the primary point of contact for application-related inquiries, working with users to address their needs.Support retail and hospitality software products, including Oracle Symphony, RES 3700, and 9700.Troubleshoot and resolve issues related to POS and Mobile POS automation and integration.Release & Deployment :
Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards.Assist with the release, deployment, and rollout of new software versions or updates to users.Ensure smooth transition and minimal disruption during application changes, including user training and documentation.Perform enhancements as per requirements and ability to deploy.Support staging and installation processes.TechOps and L3 Support :
Provide L3 support for TechOps-related issues.Troubleshoot and resolve complex technical problems related to software and hardware.Address networking issues, including DHCP and DNS.Support retail platforms including POS, KDS, and Back Office systems.Assist with cloud platform-related queries and issues.Reporting & Management :
Collect and analyze data from applications to generate reports and provide insights to stakeholders.Monitor application usage and performance metrics to identify trends and potential issues.Provide recommendations for improving workflows or streamlining processes through better application use.Work with project managers and customers to ensure applications meet evolving business requirements.Update AOD and Knowledge documents as needed.Education :
Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).Thanks & Regards,
Dheeraj Galav
Senior Technical Recruiter
201-778-9266 | dheeraj@stellentit.com | G-talk : dheeraj@stellentit.com
