What are the responsibilities and job description for the IT Systems Specialist Entry Onboarding & Walkup Window position at King County?
Salary
38.37 - $48.64 Hourly
Location
Chinook Building 401 5th Avenue Seattle, WA
Job Type
Career Service, Full Time, 40 hrs / week
Job Number
2025-23684
Department
KCIT - Information Technology
Division
Ops and Infrastructure
Opening Date
01 / 16 / 2025
Closing Date
1 / 29 / 2025 11 : 59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
C19 : PROTEC17-Information Tech
Full- or Part-Time
Full Time
Summary
KCIT is seeking to hire an IT Systems Specialist Entry to join our team. This position will be performing level 1 technology support with KCIT Support Teams. The successful candidate will be expected to work and manage assigned tickets in KCIT's IT Service Management Tool (Cherwell). The primary function is supporting walk-up window, queue triage, onboarding, offboarding, transfer, move, hardware, software, printer queues and IT equipment peripherals to Executive branch customers.
King County Department of Information Technology (KCIT) KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit : http : / / kingcounty.gov / depts / it.aspx
Job Duties
- Provide level 1 technical support
- Support walk-up window
- Support queue triage within support teams
- Execute the delivery and recovery of hardware
- Utilize diagnostic tools to troubleshoot problems
- Collaborate with other IT service teams
- Utilize and create technical documentation
- Actively manage assigned tickets with accurate and timely information
- Will be required to drive to different county locations
- Assist with the phone support
- Assist with the move support
- Other duties as assigned
Experience, Qualifications, Knowledge, Skills
Other Requirements
Desirable Qualifications
Supplemental Information
Work Environment
This position is performed 100% onsite. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Classification
IT Systems Specialist - Entry - 7323100
Union
This position is represented by Protec17 : Information Technology
Work Schedule
The normal workweek for this position is Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. Alternative work schedules may be considered. This position is FLSA Non-Exempt and is eligible for overtime pay.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
Are you ready to APPLY!?
The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application, Resume and Cover Letter are required for consideration. Applications submitted without all material will not be considered.
Questions
If you have questions regarding this recruitment, please contact Shannon Hoeper, shoeper @kingcounty.gov or 206-263-6957.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs :
For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page .
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE : Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and / or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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Salary : $38 - $49
