Referral Coordinator

Position Summary

The Community Health Services Division has two openings for Referral Coordinators to work at the Eastgate and Downtown Public Health Centers. One position is embedded within the Eastgate Public Health Center and the other floats between the two locations as needed. You can apply to both positions using this posting and will be asked to indicate which site(s) you are interested in in the Supplemental Questions.

The Referral Coordinator position falls under the Application Worker job classification with specific assigned duties that provide administrative support to our referral work process and flow. They are responsible for assisting our clients to connect with specialty medical care and treatment as prescribed by their primary care provider. This work includes about is not limited to: obtaining insurance authorization and eligibility, assist client with obtain financial assistance from insurance plans and community services, such as project access and charity care. 

The 2 primary care clinics process a large volume of referrals, approximately 600 or more referrals per month, with an average of 1-3 calls per referral.

Background

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

The schedule at the Downtown clinic is Monday through Friday, 8:00 am to 5:00 pm, 40 hours per week. The schedule at the Eastgate clinic is Monday, Tuesday, Thursday and Friday from 8:00 am to 5:00 pm and Wednesday 9:00 am to 6:00 pm, 40 hours per week. 

Positions are Non-Exempt and subject to the provisions of the Fair Labor Standards Act.

Work Location

The Downtown Public Health Center is located at 2124 4th Ave, Seattle, WA 98121. The Eastgate Public Health Center is located at 14350 SE Eastgate Way, Bellevue, WA 98007.

• Referrals of personal health clients to specialty services will be handled in a complete, accurate and timely manner
• Referral coordinator will ensure the entry of the referral into the electronic referral system within two working days of the referral date
• Specialty care referrals and orders for services requiring prior authorization will have well-documented medical necessity and required documentation
• Referral coordinators will ensure that all required documentation is attached to the referral (chart notes, x-rays, lab results, etc.). Prior to faxing referrals and other documentation, referral coordinator will verify the fax number to ensure confidentiality of transmission
• All family health clients, regardless of their insurance status, will receive specialty care referrals as appropriate for the documented medical necessity
• Referrals of managed care clients will comply with the requirements of the member’s health plan
• The referral coordinator will ensure that an accurate and complete record of the referral and follow-up information is provided in the referral database and documentation of the referral becomes a part of the member’s medical records
• The referral coordinator will provide timely follow up, contact providers when concerned about patient

Our ideal candidate will demonstrate the following (Minimum):

• Working knowledge of state insurances, health care guidelines and procedures 
  
• Experience working in Epic EHR
• Experience working with underserved populations
• Experience explaining the referral process to people whose primary language is not English
• Skilled in using computer including proficiency in a Windows environment, and the ability to use drop down menus, point and click software, multiple screens and the ability to enter data 
• Skilled in attention to detail 
• Ability to use word-processing and spreadsheet software to complete assigned tasks 
• Ability to maintain confidentiality 
• Skilled at providing excellent customer service 
• Ability to communicate in a pleasant, non-judgmental, respectful, culturally sensitive manner under varying levels of stress (this may include high levels of noise, limited resources, etc.) 
• Must possess excellent oral and written communication skills. 
• Skilled in using office machines such as fax machines, copiers, label maker, and printers. 
• Ability to gain functional knowledge of medical terminology, ICD-coding, CPT coding and other managed care requirements. 
• Knowledge of Washington State health care guidelines and procedures 
• Skilled in working independently; working in a team setting; and using independent judgement. 
• Skilled in handling difficult interpersonal interactions with discretion and diplomacy. 
• Skilled in prioritizing and completing multiple tasks simultaneously. 
• Ability to work with interpreters and clients for whom English is a second language 

The most competitive applicants will have the following experience and qualifications (Desired):

• Experience in EPIC patient Management system 
• Able to provide full services in Spanish without the aid of an interpreter

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

These Career Service position are open to all qualified applicants.

Application Process

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• A Cover Letter, outlining how you meet the basic qualifications of the position and why you think you're a good fit for this position

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. 
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en. 
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. 
• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Union Membership

represented by PROTEC17.

Contact

For questions about the application process, contact Catherine Fitzpatrick, Sr. HR Analyst at Catherine.fitzpatrick@kingcounty.gov. 

Salary : $29 - $37