What are the responsibilities and job description for the Resource Access Employment Services Manager (PPM III) position at King County?
JOB
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences. King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. The Adult Services Division (ASD) of DCHS works in partnership with communities to develop, support, and provide human services programs focused on achieving results in housing stability, financial stability, healthy living, and social engagement for veterans, servicemembers, and their families; older adults and their caregivers; and other populations who experience vulnerability. The division’s work also includes efforts to strengthen connections within and improve access to the human services system. The Resource Access Employment Services Manager, Project/Program Manager III, is a key leader within the ASD Resource Access Team (RAT), which is charged with developing and maintaining a unified systems approach to the ASD portfolio of resources. This position will lead a team of Employment Resources Specialists who provide engagement, information, and resource referrals to residents and resource navigation support to case management staff. Work requires independent judgment and a high level of accountability. The Employment Services Manager reports directly to the Resource Access Administrator. WHO MAY APPLY: This position is open to all current King County employees (Career Service or TLT) within the Department of Community and Human Services (DCHS) who meet the minimum qualifications. Interviews for this selection process will take place on or around 2/18/2025. APPLICATION PROCESS: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement. The following items are required to be considered for this vacancy: NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.WORK SCHEDULE/CONDITIONS: This is a Special Duty Assignment (SDA) or Term-Limited Temporary (TLT) position anticipated to end 12/31/2025 but is subject to change depending on operational need. This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 8 am - 5 pm. This position is represented by Protec17. MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director, or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency. TELEWORKING REQUIREMENT: The work associated with this position will be performed through a combination of teleworking and onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.Employees will be provided with a county-issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. RECRUITER: Greg Mallory, grmallory@kingcounty.gov
EXAMPLE OF DUTIES
In conjunction with the Resource Access Administrator, develop and implement customer-centered strategies for ASD’s Employment Resources Specialist team.Manage relationships with Health-Through-Housing, Veterans, Seniors, and Human Services Levy-funded partners.Supervise, direct the work of, and evaluate Employment Resources Specialists.Establish and monitor work sites across all 9 King County Council districts.Compose responses to internal and external customers to address complaints and issues that may be of a confidential or sensitive nature.Work with the Performance Measurement & Evaluations team to conduct evaluations and develop data collection and tracking processes. Create and manage schedules for the Employment Resources Specialist team.In conjunction with the other RAT managers, develop and conduct training.Provide day-to-day direction and technical assistance to staff to ensure consistency of service and compliance with established policies and procedures.Present information and respond to requests for information regarding ASD employment services policies, practices, and performance to key parties, including Department Leadership, the County Executive, and the County Council. Write, prepare, and submit reports and information as needed. Engage in continuous process improvement around employment services policies, practices, and performance. Monitor the effectiveness of procedures and processes; recommend and draft changes or new procedures; coordinate implementation. Evaluate and determine system changes or enhancements needed.Encourage a knowledge-sharing culture across the organization.Perform other related duties as assigned.
SUPPLEMENTAL INFORMATION
Forbes named King County as one of Washington State's best employers.Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.To ApplyIf you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences. King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. The Adult Services Division (ASD) of DCHS works in partnership with communities to develop, support, and provide human services programs focused on achieving results in housing stability, financial stability, healthy living, and social engagement for veterans, servicemembers, and their families; older adults and their caregivers; and other populations who experience vulnerability. The division’s work also includes efforts to strengthen connections within and improve access to the human services system. The Resource Access Employment Services Manager, Project/Program Manager III, is a key leader within the ASD Resource Access Team (RAT), which is charged with developing and maintaining a unified systems approach to the ASD portfolio of resources. This position will lead a team of Employment Resources Specialists who provide engagement, information, and resource referrals to residents and resource navigation support to case management staff. Work requires independent judgment and a high level of accountability. The Employment Services Manager reports directly to the Resource Access Administrator. WHO MAY APPLY: This position is open to all current King County employees (Career Service or TLT) within the Department of Community and Human Services (DCHS) who meet the minimum qualifications. Interviews for this selection process will take place on or around 2/18/2025. APPLICATION PROCESS: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement. The following items are required to be considered for this vacancy: NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.WORK SCHEDULE/CONDITIONS: This is a Special Duty Assignment (SDA) or Term-Limited Temporary (TLT) position anticipated to end 12/31/2025 but is subject to change depending on operational need. This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 8 am - 5 pm. This position is represented by Protec17. MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director, or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency. TELEWORKING REQUIREMENT: The work associated with this position will be performed through a combination of teleworking and onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.Employees will be provided with a county-issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. RECRUITER: Greg Mallory, grmallory@kingcounty.gov
EXAMPLE OF DUTIES
In conjunction with the Resource Access Administrator, develop and implement customer-centered strategies for ASD’s Employment Resources Specialist team.Manage relationships with Health-Through-Housing, Veterans, Seniors, and Human Services Levy-funded partners.Supervise, direct the work of, and evaluate Employment Resources Specialists.Establish and monitor work sites across all 9 King County Council districts.Compose responses to internal and external customers to address complaints and issues that may be of a confidential or sensitive nature.Work with the Performance Measurement & Evaluations team to conduct evaluations and develop data collection and tracking processes. Create and manage schedules for the Employment Resources Specialist team.In conjunction with the other RAT managers, develop and conduct training.Provide day-to-day direction and technical assistance to staff to ensure consistency of service and compliance with established policies and procedures.Present information and respond to requests for information regarding ASD employment services policies, practices, and performance to key parties, including Department Leadership, the County Executive, and the County Council. Write, prepare, and submit reports and information as needed. Engage in continuous process improvement around employment services policies, practices, and performance. Monitor the effectiveness of procedures and processes; recommend and draft changes or new procedures; coordinate implementation. Evaluate and determine system changes or enhancements needed.Encourage a knowledge-sharing culture across the organization.Perform other related duties as assigned.
SUPPLEMENTAL INFORMATION
Forbes named King County as one of Washington State's best employers.Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.To ApplyIf you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
