Resource Access Employment Services Manager (PPM III)

Summary

APPLICATION PROCESS: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement. The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Job Duties

• In conjunction with the Resource Access Administrator, develop and implement customer-centered strategies for ASD’s Employment Resources Specialist team.
• Manage relationships with Health-Through-Housing, Veterans, Seniors, and Human Services Levy-funded partners.
• Supervise, direct the work of, and evaluate Employment Resources Specialists.
• Establish and monitor work sites across all 9 King County Council districts.
• Compose responses to internal and external customers to address complaints and issues that may be of a confidential or sensitive nature.
• Work with the Performance Measurement & Evaluations team to conduct evaluations and develop data collection and tracking processes.
• Create and manage schedules for the Employment Resources Specialist team.
• In conjunction with the other RAT managers, develop and conduct training.
• Provide day-to-day direction and technical assistance to staff to ensure consistency of service and compliance with established policies and procedures.
• Present information and respond to requests for information regarding ASD employment services policies, practices, and performance to key parties, including Department Leadership, the County Executive, and the County Council.
• Write, prepare, and submit reports and information as needed.
• Engage in continuous process improvement around employment services policies, practices, and performance. Monitor the effectiveness of procedures and processes; recommend and draft changes or new procedures; coordinate implementation. Evaluate and determine system changes or enhancements needed.
• Encourage a knowledge-sharing culture across the organization.
• Perform other related duties as assigned.

Experience, Qualifications, Knowledge, Skills

• Deep knowledge of equity and social justice principles and practices and understanding of the effects of place, race, policy, and system-based inequities on marginalized communities.
• 2 years (or more) of professional experience in a supervisory or staff support capacity in the areas of employment services, social services, or student services.
• Bachelor's Degree in Public Administration, Business, Education or related field and/or equivalent education and experience.

• Professional experience with Health-Through-Housing and/or employment services.
• Excellent organizational and communication skills, and ability to distill complex data in a clear and accessible way.
• Demonstrated experience balancing multiple priorities at once.
• Technical expertise and the ability to serve as subject matter expert in customer relations/customer service.
• Demonstrated leadership in working with the public, community partners, internal departments, and divisions to implement shared policy goals and/or objectives.
• Ability to multitask and work in stressful situations involving changing deadlines and expectations.
• Strong leadership and management skills.
• Demonstrated understanding of program compliance with contract policies, procedures, program requirements, and/or government regulations.
• Demonstrated experience in gathering, maintaining, analyzing data, and developing formal written reports for professional and community audiences.
• Demonstrated ability to develop and maintain collaborative partnerships with stakeholders.
• Proficiency in Microsoft Word for Windows, Excel, Access, and Outlook.
• Valid Washington State Driver's License or the ability to travel throughout the county in a timely manner.
• Ability to pass a Washington State Patrol background check.

• Knowledge/Experience with the Adult Services Division of the Department of Community and Human Services.
• Direct services experience delivering job readiness training or employment services.
• Candidates who are Bilingual/Multilingual in the following languages will be prioritized: English/Spanish, Chinese, Somali, Ukrainian, Arabic, Russian, Amharic, Vietnamese, and Dari.

Supplemental Information

Forbes named King County as one of Washington State's best employers.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.