What are the responsibilities and job description for the Transit Superintendent Operations Training position at King County?
Summary
King County Metro Transit is seeking to hire a skilled people leader to be the next Transit Superintendent of Training. Come join the nation's top transit agency at a time when it is growing, adopting innovative services and technologies, and building a new organizational structure to support our values of sustainability, equity, and safety. We believe mobility is a human right. Help us make that happen! This Superintendent leads a team that is located at each of the bus bases and at the Training Facility. Work involves developing and implementing a strategic training and staff development program plan to meet current and future workforce management requirements, needs and trends. Work includes performing ongoing assessments of operational, licensure and mandated requirements as well as technological developments and service enhancements to ensure training and staff development programs provide the workforce skills necessary to meet service demands. Work also includes achieving performance improvement and operational goals, and establishing the systems and processes required to fulfill those goals. Work requires determining, ensuring and allocating all required personnel, financial, equipment and technological resources; supervising subordinate supervisors and staff; establishing and enforcing Operations operating policies and procedures; assuring compliance with applicable local, state and federal codes and regulations; analyzing, forecasting and reporting on future needs, training outcomes, trends, cost effectiveness and similar performance metrics; and participating as a member of the Bus Operations management team. Work is performed independently under the general supervision of Bus Operation Deputy Division Director.
Learn how Metro connects you with what matters
Bus Operations Division The Bus Operations Division provides exemplary bus service to more than 400,000 people in King County every day of the year. Bus Operations not only oversees the operation of Metro's seven bases (plus an additional base under design) but also ensures that there is 24/7 support for operators on the roads and manages the quality of service and responses to large events and adverse weather. Bus Operations also ensures that each of our 3,000 transit operators are well-trained and able to provide safe, reliable, and courteous service to the riding public. The welcoming and inclusive environment created by our Superintendents models customer service, encourages the development of respectful and trusting work relationships, and motivates staff to contribute to a culture of safety, respect, and care. Superintendents are responsible for providing policy direction, proactively solving problems that impact service delivery, managing workgroup deliverables and performance through progressive leadership, and acting as a resource to employees at the worksite. The ideal candidate can collaborate with a diverse group of internal and external partners, agencies, and unions that support our agency’s goals of providing quality public service to our King County Residents.
Recruitment details: We are accepting applications from candidates internal to King County and the general public. This recruitment will be used to fill one (1) career service Superintendent position within the Bus Operations Training division. This recruitment may also be used to create an eligibility list of qualified candidates to fill future career service openings in this classification and workgroup, for use up to 12 months after the creation of the list, at the discretion of the hiring authority.
Renay Huggins Renay.Huggins@kingcounty.gov (206)477-8052.
Job Duties
- Manage and implement the strategic training plan for the Bus Operations Division, which has seven operations bases and 3,000 employees, including superintendents, chiefs, first-line supervisors, transit operators, and administrative personnel.
- Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees.
- Supervise Training Chiefs and professional, Instructional Designers and administrative staff, oversee the work of instructors for Bus Operators and First-Line Supervisors; hire staff consistent with assigned hiring authority.
- Develop and implement comprehensive training programs for professional development, technical proficiency, and to meet regulatory mandates.
- Manage Bus Operation’s extensive in-house Commercial Drivers License (CDL) testing program under contract with the State of Washington.
- Research, develop and implement adult learning and computer and other technology-based training methodologies; review and ensure overall quality of curricula and training provided.
- Build high trust and serve as a liaison to the Bus Operations Division to ensure training needs are met.
- Maintain current knowledge of and ensure program compliance with safety principles, Metro rules/policies/procedures, and all applicable federal, state, and local laws.
- Review and confirm new-hire separations from Bus Operations training programs; establish work performance standards and initiate corrective actions when required.
- Analyze, forecast and report on future needs, training outcomes, trends, cost effectiveness and similar performance metrics; establish criteria to monitor and evaluate training programs and unit performance.
- Develop needs assessment tools to identify and track employee training necessary to meet current and future workforce management requirement needs and trends.
- Represent Metro at and participate in national training reviews and activities.
Develop, supervise and mentor work units that deliver high-quality, timely service to customers.
- Hire, lead, help develop, and motivate employees, helping them to recognize the important role they each play in achieving the overall agency goals and empowering them to perform accordingly.
- Ensure that employee and the public's safety continues to be Metro's highest priority, maintaining strict adherence to safety rules and procedures and continually seeking to enhance safety practices, awareness and training.
- Partner with unions and other stakeholders to deliver excellent service and build a community-oriented, diverse, and inclusive environment; investigate and resolve customer complaints; mitigate high-profile service delivery issues; engage with elected officials, community leaders and other agencies throughout the country.
- Lead and/or assist in the development of new initiatives, efficiencies, and operational methods to meet strategic goals; determine and select technology and equipment; supervise program and procedure development, implementation, monitoring, and reporting.
- Demonstrate leadership in the development and management of the work unit budget; ensure compliance with applicable laws, regulations, and policies; analyze and interpret operating policies, procedures, and guidelines.
- With a strong level of comfort managing a highly unionized workforce, create harmonious working relationships with multiple collective bargaining units and ensure consistent application of labor policies, labor contract provisions and hiring guidelines; resolve grievances and other labor and performance issues as appropriate.
- Develop and direct the use of performance metrics; recommend corrective actions as needed; manage data collection and reporting.
- To continuously improve our services, write technical reports, budget requests/justifications and correspondence; work with other Superintendents to resolve Division-wide issues; act as Division experts on projects. Represent the Division on work groups, project teams, and Division-wide hiring processes.
- Perform other duties as assigned.
Experience, Qualifications, Knowledge, Skills
To be considered for this position, applicants must possess the following MINIMUM QUALIFICATIONS:
Two years of increasingly responsible supervisory or comparable leadership experience in transit operations, public administration, human resources, or other relevant fields, that provide the knowledge, skills, and abilities to perform the key roles and responsibilities of the position.
- Are skilled people leaders who:
- Have demonstrated experience building effective teams in diverse work environments while inspiring trust, creating strong morale, instilling vision and purpose, and fostering open dialogue
- Are interested in and inspired to develop and lead direct reports, furthering people's career goals, providing challenging and stretching tasks and assignments, and effectively developing all levels of staff
- Know how to build relationships and treat all employees and customers equitably, with respect and dignity, as well as solve problems for the good of all
- Have experience working with labor partners and ability to develop and nurture strong, productive relationships with union leadership, respecting established processes and fostering an environment of mutual respect
- Have high integrity and a commitment to continuous improvement
- Are excellent communicators, in both oral and written communications
- Ability to apply the principles, practices and techniques of labor relations that include interest-based or collaborative labor negotiations as well as grievance and arbitration processes
- Knowledge of and ability to apply human resources management concepts, supervisory principles, employee performance evaluation, coaching and counseling practices, and federal, state and local laws related to employment, civil rights and affirmative action
- Ability to apply workforce planning, budget administration and project management principles
- Skill in conflict and problem resolution and negotiation
- Skill in time management, timely decision making, planning and delegating work assignments, and managing multiple work and projects efficiently
- Transit experience
- Experience with technical training
- Skill in use of standard MS Office Suite applications
- Valid Driver's License (Washington license by date of hire) or the ability to travel throughout the county in a timely fashion
Our most competitive candidates will possess the following DESIRABLE QUALIFICATIONS:
- Working knowledge of developing and implementing comprehensive training programs for professional development, technical proficiency and to meet regulatory mandates.
- Demonstrated ability to conduct effective needs assessments and develop successful, professional training programs based upon information obtained as well as ability to analyze, forecast and report on future needs, training outcomes, trends, cost effectiveness and similar performance metrics
- Advanced knowledge of adult learning theory, practice and methodology.
- Ability to apply continuous improvement.
- Knowledge of Metro Transit's ATU collective bargaining agreement provisions.
- Working knowledge of the Washington State CDL testing program.
- Experience in administering computer-based training programs and utilizing technology to support training activities
- Experience in public transit bus operations.
- Ability to learn and demonstrate knowledge of state and federal rules and regulations related to bus operations, and industrial safety rules and regulations as applied to public transit.
- Washington State Driver's License or the ability to travel throughout the county in a timely fashion
- Candidates must be willing to work on-call and outside of standard work hours as needed.
Supplemental Information
The work schedule is normally a day shift, Monday through Friday. and may work night and/or weekend shifts as required to support the needs of the business and team. Work requires remaining on-call to respond to emergent critical needs, adverse weather, emergencies or other special circumstances.
TO APPLY: I
The following application materials are required:
- An online King County application, updated with all relevant work history going back 10 years (or more, if necessary to included all relevant work experience), with all duties, dates of employment, and reasons for leaving explained clearly.
- Complete all supplemental questions within the application
- A cover letter that describes your interest in this specific position, and your most competitive qualifications for the role.
Please do not attach additional documents that are not required, they will not be reviewed or considered.
Applications will be screened to determine whether candidates meet the minimum qualifications, as well as for clarity, completeness, and responsiveness to the application instructions above. The employment history detailed in your application must validate and support your responses within the supplemental questions and attachments. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as internal record reviews or reference checks, etc. The first six (6) months of employment are served in a probationary capacity to provide an opportunity to confirm whether the position is a good match between the successful candidate’s interests and skills and the ability to perform the requirements of the job. Applications submitted without the required application materials listed above may be deemed incomplete and removed from consideration.
Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play.Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention are how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native Americans and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
COMMITMENT TO EQUITY & SOCIAL JUSTICE
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant, diverse community with residents that represent countries from around the world. It is a region with increasing diversity that embraces the traditions of many cultures. To learn more, please visit https://www.kingcounty.gov/elected/executive/equity-social-justice.aspx.
KING COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
FOR ASSISTANCE WITH YOUR APPLICATION: Applicants who are unable to apply online should follow the instructions at Application FAQ’s- King County. For technical support related to your application, contact the GovernmentJobs' applicant support team for assistance: 1 855-524-5627. For guidance on how to complete these required materials, be sure to visit the Career Support Services website for resources on how to make your application materials more competitive for King County recruitments.
CLASSIFICATION: Transit Superintendent-Training
UNION REPRESENTATION: This position is represented by Protec 17.
