What are the responsibilities and job description for the Customer Service Specialist position at KING KOIL MANUFACTURING WEST LLC?
Job description
We are seeking a Customer Service Specialist to join our team! This position will support our Customer Experience department.
Duties and Responsibilities:
Customer Service
- Respond to consumer inquiries via phone and/or email
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Customer order processing (data input, customer portals and E-commerce) support
- Correspond with retail partners
- Analyze warranty claims and process accordingly
- Print and disseminate production materials to plant
- Assist Customer Experience/Production planning team where needed
- Assist Marketing team with special projects.
- General Office duties
Qualifications:
- Minimum of two years experience in customer service in a manufacturing environment is strongly preferred
- Sales order processing
- Ability to build rapport with customers and consumers
- Ability to manage multiple tasks and priorities within a fast-paced environment
- MS Office skills including strong experience in Excel, ERP experience is preferable
- Detail oriented with ability to work effectively with minimal supervision
- Strong communication, analytical and critical thinking skills
- Phone skills
- Bi-lingual Spanish is desired, but not required
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
Ability to commute/relocate:
- Avondale, AZ 85323: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $18 - $20