What are the responsibilities and job description for the Dispatcher position at King Ocean?
JOB DESCRIPTION
Summary/Objective
The dispatcher's job is to schedule drivers to pick up and deliver loads/containers to customers. Dispatchers are also responsible for keeping records, monitoring driver daily logs for errors or violations and monitoring drivers' location and equipment availability.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hands-on experience in scheduling, coordinating, and dispatching trucks for deliveries
- Immense knowledge of transportation and trucking Industry trends and practices
- Operational knowledge of MS Word and MS Excel programs
- Familiarity with phone etiquette, customer service, and documentation practices
- Ability to interpret and adhere to DOT safety rules and guidelines
- Ability to complete and review daily route paperwork, accurately
- Handle and address various delivery and pick-up issues, professionally and effectively
- Communicates professionally with team members, supervisors, and customers.
- Performs any other management requests or directives as requested
Experience, Education and Skills
- Dispatching experience of at least 3 years
- High school or equivalent
- Great Customer Services Skills is required
- Excellent Communication skills is a must.
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Physical Demands
Must be able to sit for extended periods.- Must be able to handle high stress during frequent "crunch time" planning.
Position Type and Expected Hours of Work
This is a fulltime position. Days and hours of work vary depending on the company’s needs. Overtime is usually expected.
Travel
No travel is expected for this position.
Work Authorization/Security Clearance
Employee must be authorized to work in the United States.
AAP/EEO Statement
Our Company provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.