What are the responsibilities and job description for the Client Support Specialist position at King Risk Partners, LLC?
King Risk Partners is a fast-growing insurance broker with locations across the east coast and has worked tirelessly to become a Top 100 ranked U.S. insurance broker.
We work as a team, which means we prize collegiality and collaboration. It also means that, most times, we’re able to provide our people with the freedom to address their personal lives, provided this allowance is treated with respect. We know that you have families and personal lives and things that come up during the workday that need to get done. Our work structure accommodates that and treats you as both an adult and a professional person with good judgement.
We are seeking a Client Support Specialist to join our team in Gainesville Florida. This is an on-site position, Monday - Friday.
Requirements:- Become familiar with company insurance products.
- Answering calls and responding to customer inquiries.
- Accessing customer accounts and policy schedules.
- Processing payments, simple endorsements such as address changes, pulling documents.
- Providing customers with detailed information about policies and products.
- Liaison between agents, carriers, and customers.
- Identifying accounts for upsell or cross sell potential and forwarding customers to sales agents when a policy needs to be initiated or upgraded.
- Typing up complaint reports.
- Managing the customer complaint database.
- Scanning and attaching files when necessary.
- All other duties as assigned.
Knowledge, Skills and Abilities (KSA):
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Basic computer skills and knowledge of database software.
- High-level typing skills.
- Advanced knowledge of telephone and call forwarding systems.
- Ability to remain calm in stressful situations.
- Ability to explain detailed policy concepts in a simple way.
- Personal and/or commercial lines insurance lines knowledge.
Required:
- High school diploma or GED.
- 3 years of customer service experience.
- Previous experience working as a customer service representative.
What We Offer:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with employer match
- Short-Term Disability (employer paid)
- Long-Term Disability (employer paid)
- Life Insurance
- Employee Assistance Program
- Generous PTO Policy
- Tuition Reimbursement
- Employee Referral Program
- Growth and advancement opportunities
Equal Opportunity Employer
King Risk Partners, LLC is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Join us in making a difference in the insurance industry. Apply today and become a part of the King Risk Partners, LLC team!
