What are the responsibilities and job description for the Client Experience Specialist position at PRP Aviation LLC?
Job Overview
We are seeking a dedicated and enthusiastic Customer Experience Specialist to join our team. This role is pivotal in ensuring that our customers receive exceptional service and support throughout their journey with us. The ideal candidate will possess strong communication skills, a keen ability to analyze customer needs, and a passion for delivering outstanding customer service.
Responsibilities
- Provide exceptional customer service through various channels, including phone, email, text and chat.
- Conduct outbound calls to follow up on customer inquiries and provide necessary information.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Maintain accurate records of customer interactions through data entry.
- Communicate effectively with customers to resolve issues and enhance their experience.
- Collaborate with team members to ensure a seamless customer experience across all touchpoints.
- Assist in developing strategies to improve overall customer satisfaction.
- Provide administrative assistance for the CEO, COO and DOM.
Skills
- Proficient in office operations with strong organizational skills.
- Experience in financial transactions.
- Ability to analyze data and draw actionable insights from it.
- Excellent phone etiquette and communication skills, both verbal and written.
- Strong background in customer service with a focus on enhancing the customer experience.
- abilities are a plus, enabling effective communication with a diverse clientele.
- Proficient in data entry with attention to detail.
- Experience with Microsoft Word, Excel, and Adobe.
- Must pass drug and alcohol test, and to be willing to be part of a DOT random drug screening program.
Join us as we strive to create memorable experiences for our customers!
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Work from home
Shift:
- Day shift
Ability to Commute:
- Ocala, FL 34474 (Required)
Ability to Relocate:
- Ocala, FL 34474: Relocate before starting work (Required)
Work Location: In person
Salary : $20