What are the responsibilities and job description for the Customer Service Representative position at King's Agriseeds?
Job Overview
Assist our team in serving over 160 seed dealers and their customers from Virginia to Maine. This position is a critical connection point in serving the King’s AgriSeeds community. King’s AgriSeeds, Inc is a forage seed company that is focused on high quality forages and cover crops.
Responsibilities
- Provide Exceptional Customer Service to dealers and end users
- o Enter orders and other pertinent information.
- o Greet and serve walk in customers.
- o Provide basic technical support to help customer choose the appropriate products.
- o Be a team member in answering the phones.
- Coordinate with King’s sales team & research to convert leads into sales
- o Ensure leads are properly handed off to dealers or taken as direct sales
- o Follow up with customer needs when appropriate.
- Communicate request trends to other team members.
- Participate in King’s staff meetings.
- Attend educational and training meetings as requested.
- Other duties for the support of King’s AgriSeeds and dealer network.
Skills
- Background in customer service or client services is essential.
- Excellent communication skills, both verbal and written, with an emphasis on clarity and professionalism.
- Proficient in using computerized systems for data entry and record keeping.
- Ability to handle challenging situations with patience and empathy while maintaining a positive attitude.
Join us as we strive to deliver exceptional service and build lasting relationships with our customers!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $17 - $20