Coordinator

POSITION SUMMARY

Position is responsible for overseeing the daily operations of the Welcome Center and Tour Reception desk(s). Present a cordial and professional manner to guests and provide excellent customer service, maintaining a pleasant working atmosphere.

RESPONSIBILITIESMAY INCLUDE, but are not limited to:

• Perform all operational opening and closing functions for the Welcome Center and/or Tour Reception desks
• Reconfirm arrivals via phone and prepare arrival packets
• Update guest demographic information in SPI
• Check in all guests arriving on “mini vac” packages
• Qualify guests upon arrival
• Obtain referrals from tours and “mini vac” arrivals
• Distribute gifting premiums to pre-gifted tours
• Greet all inbound tours
• Record sales attendance
• Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
• Perform audits of premiums to ensure control of inventory
• Check in/out tours, data enter sales personnel and update tour information in SPI
• Perform data entry audits of tour information and distribution of gifts in SPI for accuracy
• Sell tickets & make reservations at area restaurants and attractions
• Send daily recap reports
• Promote and encourage a teamwork environment daily
• Participate in company training as requested
• Cover other tour desks and locations, if necessary or as seasonal volume shifts
• Provide excellent hospitality and customer service to all property guests
• Maintain open and positive communication with other site departments such as sales, marketing, and operations to ensure resolution of any customer issues
• Perform other related duties & special projects as requested by manager
• Maintain an appropriate and neat appearance of the daily uniform

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• High School Diploma or GED equivalent. Significant related experience may substitute for education
• Ability to establish priorities, work independently, and proceed with objectives
• Ability to communicate effectively, both orally and in writing
• Excellent computer skills to include MS Office
• Attention to detail
• Maintain an organized and professional workspace
• Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
• Ability to adapt to changing environment
• Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers
• Positive and friendly attitude

OPTIONAL SKILLS A PLUS

• Knowledge of Spinnaker Resorts and or the timeshare industry
• Hospitality experience a plus
• Prior experience in sales/customer service

WORKING CONDITIONS AND ENVIRONMENT

Physical Demands: Primary functions require sufficient physical ability and mobility to work in a front desk setting; to stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull up to 30 pounds of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate information

Vacation: Vacation is generally unavailable during peak time; Memorial Day through Labor Day

Working Conditions:

• Full time position;
• Varied work schedulesincluding evening, holiday, and weekend hours. Occasional overtime may be required based on business demands

Environment: Work is performed primarily in a fast-paced environment with frequent interruptions.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Experience:

• Hospitality: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $16