What are the responsibilities and job description for the Patient Access Center Clerk position at King's Daughters?
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JOB SUMMARY
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Responsible for promptly and professionally greeting and assisting medical practice customers via telephone encounters. Assists in scheduling appointments assuring complete and accurate patient registration while supporting quality levels in patient satisfaction. Must maintain expert knowledge of KDHS services, including hours of operation and services provided.
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DUTIES AND ESSENTIAL FUNCTIONS
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Overall performance rating of below indicated essential job duties:
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Appropriately confirms demographics of customers to ensure accurate data entry and efficient services and corrects demographic data as necessary in computer system.
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Schedules/re-schedules appointments for patients by phone and makes reminder calls as requested
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Answers questions and offers other information, as requested, to provide patient-focused service and a positive impression of the organization and practices exceptional telephonic skills.
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Performs verification of insurance eligibility prior to patient visit when applicable and explains financial responsibilities to the patients or responsible parties
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Collaborates with all departments and disciplines to meet the needs of the patient and family and acts as a liaison for the patients and the Medical Center
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Provides accurate/up to date information regarding services available at KDMC by working closely with marketing and other departments
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Provides physician/provider assistance when needed
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EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS
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Minimum requirement:
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High school diploma or GED.
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- Must type 35 words per minute
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- Must pass Medical Terminology Test with 80%
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Preferred qualifications:
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Once year of experience in a medical practice setting.
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WORKING ENVIRONMENT
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Works indoors in an office/clinic setting
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The noise level is usually moderate
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PHYSICAL DEMANDS
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Constantly required to maintain a stationary position behind a computer.
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Frequently required to move about inside the department.
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Constantly required to communicate telephonically and face to face with colleagues and customers.
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Constantly required to operate a computer and telephone.
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Constantly required to lift and/or move up to 10 pounds.
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Frequently required to lift and/or move up to 25 pounds.
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Occasionally required to lift and/or move up to 50 pounds
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Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception
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