Patient Access Clerk - Emergency Room

Primarily responsible for all clerical communications and data processing

activities related to the pre-registration, quick registration, and

registration of all patients of the facility. Requires a customer relation focused attitude that relates a helpful and friendly atmosphere.

JOB RELATIONSHIPS:

Responsible to: Patient Access Manager

Nature of supervision received: Direct

Positions directly supervised: None

ESSENTIAL JOB FUNCTIONS:

The following is a summary of the major essential functions of this job.

The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.

• Verifies and correctly enters patient demographic and insurance data

including any insurance notification required.

• Performs clerical duties such as admission, discharges, transfers

and deaths as needed

• Completes all required forms and scanning to maintain complete

patient record.

• Answers switchboard/phone and appropriately responds to emergency

alarms as required.

• Safely transports patients, supplies and specimens as needed.

• Responsible for accepting and processing payments.

• Processes department supply ordering, equipment maintenance, repair

requisitions and department mail.

• Maintains patient privacy and respects values of individual patients

and provides services accordingly.

• Provides cooperative and courteous service to patients, physicians,

staff members and visitors in a timely manner with the utmost of

professional behavior.

• Participates in unit meetings, statistical data gathering and

quality improvement activities including serving on quality

improvement teams.

• Maintains tidiness of registration and waiting area. Cleans desk,

counter tops, cabinets, etc. as needed.

• Maintains established departmental policies and procedures, safety,

environmental and infection control standards.

• Performs other duties as assigned.

ER Specific:

• Observes and reports all patient concerns and changes in condition

to a Nurse immediately.

• Maintains current BLS certification.

• Performs and documents ER patient care technician duties while

maintaining aseptic technique as directed including:

• vital signs

• EKGs

• finger stick blood glucose monitoring

• inserts and removes urinary catheter

• administers enemas as directed

• obtains and records patient specimens

• Assists RN with other patient care duties

• Maintains patient room cleanliness as needed

Rehabilitation Specific:

• Schedules and authorizes therapy visits

• Contacts physician office for written order and files appropriately

QUALIFICATIONS:

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this position.

EDUCATION AND FORMAL TRAINING:

High school diploma or equivalent.

WORK EXPERIENCE:

Telephone, computer, and insurance experience related to the medical

profession preferred. Previous secretarial/nursing assistance experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Typing and basic mathematical skills. Must demonstrate the ability to

effectively communicate with and understand patients and customers of all

ages. Ability to prioritize, multi-task and work with frequent

interruptions.

STANDARDS OF PERFORMANCE:

Rivers Health is committed to providing excellent service to

our customers. Each and every interaction with your customers become an

opportunity to serve. Every employee is accountable for delivering an

excellent customer experience. Rivers Health Standards of

Performance pertain to: Attitude, Phone Etiquette, Customer Waiting, Call Lights, Wayfinding, Privacy, and Facility Appearance.