What are the responsibilities and job description for the Practice Manager position at King's Daughters?
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JOB SUMMARY
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Responsible for needs analysis and performance improvement activities in achieving efficiencies in a physician office setting/hospital outpatient department; develops, plans, organizes, and directs practice operations in partnership with providers, support staff and medical practice management leadership. Directly supervises the following in assigned medical practices/hospital departments: Medical Practice Supervisors in addition to Nursing and Office Professionals. Responsible for the overall direction, coordination, and evaluation of the employees within the assigned medical practices; carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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DUTIES AND ESSENTIAL FUNCTIONS
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Overall performance rating of below indicated essential job duties:
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Oversees the daily operations of various medical practice environments using responsible interpretation and integration of KDMC policy and procedure; assists in developing and implementing the strategic long and short-range plans that are in line with the goals of the health system.
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Represents medical practice and interacts with regulatory agencies, insurance carriers, and other professional and community groups; identifies and facilitates processes, workflows and staffing mixes that will lead to practice sustainability and efficiencies using the electronic medical record.
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Participates as a medical practice management division representative on various committees in the hospital environment and communities served.
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Forecasts trends involving healthcare, staff development and competency needs and verification and establishes and maintains reporting systems.
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Participates in the development and implementation of operational and capital budgeting processes; enhances operational effectiveness, emphasizing cost containment and high¬ quality patient care.
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Recognizes the vital role of customers in the organization and provides assistance, cooperation and service 100% of the time as apart of the daily work. Incorporates information from formal and informal customer and patient feedback processes into the employees' daily practice.
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Contributes to the success of the organization by participating in organizational and customer service/employee relations action plan programs, keeping current on new developments within the health system and by performing other duties as assigned.
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EDUCATION/LICENSE/ CERTIFICATIONS/OTHER REQUIREMENTS
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Minimum requirement:
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Bachelor’s degree in Business or Health Care related field or
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5-7 years practice management experience
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Preferred qualifications:
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Master's degree in health administration or business administration
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WORKING ENVIRONMENT
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This job operates in a professional office environment routinely using standard office equipment such as computers.
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Occasionally requires travel to and from off-site locations
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The noise level in this position is usually low.
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PHYSICAL DEMANDS
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Frequently required to maintain a stationary position behind a computer or while presenting to individuals or groups.
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Frequently required to move about throughout the Medical Center or while rounding.
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Constantly required to communicate with people electronically, telephonically and in-person requiring talking and hearing.
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Constantly required to operate a computer and telephone.
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Constantly required to lift and/or move up to 15 pounds.
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Frequently required to lift and/or move up to 25 pounds.
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Occasionally required to lift and/or move up to 50 pounds.
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Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
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