IT Support Analyst

King’s Seafood Company is seeking an energetic, experienced, and “seafood-loving” IT Support Analyst ready to roll up their sleeves and be a key contributor to the company’s growth. The IT Support Analyst will support the helpdesk experience for our restaurants and corporate office.

Here's What We'll Bring To The Table:

• Competitive Salary - $32.00 -$41.00 an hour.
• Medical, Dental, Vision, and Life insurance, plus savings and veterinary discounts for pets!
• 401k Match
• Education Reimbursement
• Accrued Vacation time
• Dining Discount for you and up to 5 guests

Essential Responsibilities:

• Troubleshoot, update, resolve and close trouble tickets.
• Coordinate 3rd party support with vendors.
• Stage new workstations
• Maintain up to date inventory on all KSC computer hardware via trouble ticket system
• Stage Windows server and Aloha POS for Aloha QSR implementations.
• Implement PCI hardening policy on Aloha POS servers
• Monitor endpoint security console for alerts and resolve issues as required
• Implement SonicWALL updates and changes( rules, policies, network )
• Create, update and delete user accounts in Active Directory, and hosted applications
• Troubleshoot and repair back-office computer and network hardware
• Coordinate maintenance and repairs with restaurant managers and operations team
• Coordinate vendor maintenance and repairs with restaurant managers and operations team
• Test and repair network drops and patch panels when feasible
• Assist IT Manager in completion of assigned projects, projects may include ( but are not limited to):
  Restaurant openings and renovations
  POS, network and/or back -office hardware upgrades
  Security policy updates and audits
  Software upgrades/implementations

Essential Skills and Qualifications:

• Minimum of 3 years of prior helpdesk experience
• Prior experience with 3 or more of the following technologies : Microsoft Windows Server 2016-2022, Windows 10/11, O365, Meraki, Sonicwall, Dameware, Aloha POS, Apple iOS
• Ability to quickly, independently prioritize tasks
• Ability to effectively manage projects, often more than one at a time
• Relies on extensive experience and judgement to plan and accomplish goals
• Ability to creatively problem solve
• Ability to communicate in a clear, professional manner to all levels of the company

Physical Requirements:

In General Approximate % of time spent in each function

Sitting 80%

Carrying 10%

Lifting 5%

Crawling 5%

Other Requirements:

• Ability to lift up to 50lbs, 10-20lbs is typical
• Ability to carry up to 120 feet
• Ability to reach up to 6 feet, 2-4 feet is typical
• Ability to work under desks
• Ability to travel to restaurants as needed.

IMPORTANT NOTICE

This description is not an exclusive or exhaustive list of all job functions that a crewmember in this position may be asked to perform from time to time. This document does not create an employee contract, expressed, implied, or otherwise , and does not alter the "at will" employment relationship of the employer and employee.