What are the responsibilities and job description for the IT Support Analyst position at Virtual?
Job Title : IT Support Analyst II
Location : Scottsdale, AZ (Hybrid – 3-4 days onsite after training)
Employment Type : Contract-to-Hire (Evaluation for permanent hire within 3 months ) About the Role :
We are seeking a highly motivated IT Support Analyst II to join our team in Cypress, CA . This role provides hands-on technical support for desktop, application, and network systems , ensuring smooth IT operations across the organization. The ideal candidate will have a strong background in troubleshooting Windows OS, Active Directory, networking protocols, and endpoint security . Key Responsibilities :
- Provide technical support for desktops, laptops, printers, handheld scanners, and peripherals
- Troubleshoot and resolve hardware, software, and network-related issues
- Support and maintain Windows OS, Microsoft Office Suite, and VPN applications
- Manage Active Directory , user account provisioning, and access control
- Monitor and support networking protocols (TCP / IP, DNS, DHCP)
- Assist with mobile device management (MDM) solutions and endpoint security tools
- Utilize IT Service Management (ServiceNow or similar) for tracking and resolving tickets
- Provide remote desktop support and troubleshoot collaboration tools (Teams, OneDrive, SharePoint)
- Ensure compliance with IT security policies and procedures
Required Qualifications :
Additional Details :
