What are the responsibilities and job description for the Outpatient Scheduler - Full Time position at Kingman Regional Medical Center?
Position Title: Outpatient Scheduling Representative Position Code: Sched1-8111
Department: Outpatient Scheduling Center Safety Sensitive: Yes
Reports to: Outpatient Scheduling Manager Exempt Status: No
Position Purpose:
All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.
Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]
Level 1 Outpatient Scheduling Representative:
1. Develops and maintains positive interactions with patients, visitors, medical staff, and employees, in accordance with KHI mission, vision, and values.
2. Protects patient information and hospital financial reimbursement by updating demographic information, verifying insurance information, and ensuring that all notification/authorizations are complete according to department policy and procedures.
3. Accurately pre-registers patients and consistently meets accuracy expectations of 98%.
4. Accurately validates orders per scheduling guidelines and verifies diagnosis codes are appropriate for ordered procedures.
5. Schedules procedures/visits in the appropriate area (department, imaging modality room, KHI location).
6. Utilizes designated tools and resources as directed (i.e. electronic medical record, AIDET, etc.).
7. Meets designated productivity standards to schedule cleared outpatient visits in a timely manner.
8. Works to increase upfront collections by communicating to the patient their co-pays/deductibles and documenting that information to secure collection.
9. Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency.
10. Completes all assigned duties accurately and in a timely manner.
11. Ability to communicate effectively with others, to manage multiple priorities and tasks, to maintain attention to detail.
12. Knowledge of and ability to use computer hardware and software applications.
13. Knowledge of medical terminology, coding rules and guidelines preferred.
Qualifications [Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]
Required Education: High school graduate or equivalent
Required Experience: Six months or more of progressive work experience
Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master’s degree)]
Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]
Exposure categoryII: Expected duties have possible, but not routine, potential for exposure to blood, body fluids, or tissues.
Other potential hazard(s): Possible exposure to chemical substances; possible exposure to hostile
individuals.
Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]
