What are the responsibilities and job description for the Medical Office Receptionist position at Kings County?
The Kings County Behavioral Health Department is seeking an energetic and customer-oriented Medical Office Receptionist to provide exceptional public service to our community. This role is ideal for a highly organized professional who can work independently and manage multiple tasks efficiently in a fast-paced medical office environment.
As a Medical Office Receptionist, you will play a key role in supporting clinic operations by handling administrative and clerical duties, including data entry, customer service, telephone reception, medical records management, and insurance documentation processing. This position offers an opportunity to make a meaningful impact by assisting patients and ensuring the smooth operation of our healthcare services.
Future vacancies for this position throughout the County may be filled from the eligible list established, which is typically valid for six months.
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Performs a wide variety of general clerical and administrative duties related to assigned clinics.
- Registers patients/clients for clinic services; receives payments for clinic or vital statistics services; runs caseload reports; opens/closes cases; updates patient information; schedules doctor appointments; sets up intake packets; sanitizes and cleans lobbies.
- Prepares, maintains, verifies, and processes a variety of accounts payable and/or accounts receivable documents; maintains and updates related spreadsheets and records.
- Performs a wide variety of routine and/or repetitive tasks, such as, filing, billing, and collecting, receipting, reconciling fees or other payments; enters, edits and retrieves data and prepares regular or special reports; may perform high volume production typing/keyboarding/data entry.
- Creates, organizes, archives, scans, copies, maintains, and retrieves medical records, documents, reports, and files; maintains and/or establishes filing systems; audits files for compliance with federal, state, and local laws and records retention schedules.
- Answers a high volume of incoming telephone calls and e-mails; provides information and answers questions; addresses issues and concerns from members of the public, vendors, and County staff; takes and conveys messages; refers issues to the appropriate staff or department; replies to voicemail and email messages; greets visitors and residents at County facilities; distributes literature pertaining to County services and events.
- Assists, receives, and processes various applications, permits, forms, and documents; ensures eligibility for health assistance programs.
- Reviews and processes documentation for medical insurance during patient interactions and office operations.
- Reviews and processes documents, including correspondence, memos, and statistical charts; processes records requests and other forms, ensuring accuracy and proper filing.
- Coordinates scheduling and maintains records for program services; uses electronic health records to collect and manage demographic, medical, and billing information.
- Serves as liaison with medical providers, vendors, and other community agencies.
- Answers questions regarding patient privacy laws, collection procedures, medical ethics, and legal consequences related to healthcare insurance procedures, demonstrating understanding of relevant regulations.
- Participates in special projects; attends trainings, meetings and conferences, as assigned.
- Observes and complies with County and mandated safety rules, regulations and protocols.
- Perform related duties as assigned.
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
EDUCATION AND EXPERIENCE
Education:
- Equivalent to the completion of the twelfth (12th) grade.
Experience:
- One (1) year of responsible clerical experience (Experience involving use of basic medical terminology and filing of medical records is highly preferred.)
LICENSES AND CERTIFICATIONS
Licenses:
- Possession of a valid California driver's license issued by the Department of Motor Vehicles at the time of appointment.
SPECIAL REQUIREMENTS
Qualify for security clearance through a background investigation and fingerprint check. Ability to work irregular hours including evenings and weekends as necessary. Certain positions in this classification may be designated as bilingual, requiring fluency in a foreign language.
Veteran's Preference Application
You must submit a certified DD-214 and a new request form for each application submission prior to the closing date.
Salary : $38,938 - $47,528
