What are the responsibilities and job description for the Patient Representative position at Kings Daughters Hospital And Health Services?
JOB SUMMARY
-
The Patient Representative is a positive, creative, problem solver who helps drive patient experiences to the 99th percentile. This position interacts with and supports team members and Leaders in demonstrating behaviors that will drive best business outcomes.
-
Overall performance rating of below indicated essential job duties:
Rounds on patients and family members daily to ensure excellent service & quality care & shares rounding feedback with Team Members and Leaders
Reinforces and recognizes team members and leaders behaviors that drive excellent service and quality care
Creatively problem solves with patients, family members and KDHS Team Members and Leaders to quickly resolve any issues or concerns
Looks for process improvements and makes suggestions for improvement
-
Minimum requirement:
-
High school diploma or equivalent required and 5 years' experience working in customer service
Excellent communication skills
High level of empathy
Excellent problem solving skills
Ability to de-escalate volatile situations
Ability to thrive in a fast paced environment
Proficient in Microsoft Office
-
Bachelor's Degree
5 years' experience working in customer service
-
Office environment and Patient care areas/departments
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers.
The noise level is usually moderate
-
Constantly operates a computer and other productivity machinery such as printer/copier
Constantly required to move about throughout the hospital
Constantly required to maintain a stationary position when conducting patient rounds
Constantly required to lift and/or move items up to 10 pounds.
Frequently required to lift and/or move items up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
