Receptionist

Primary Function:

The receptionist is the first and last person to be in contact with members. The impression created by the receptionist is very important; it strongly influences how members feel about Kings Federal Credit Union. The primary purpose/responsibility is to make sure the member feels welcomed and comfortable. This is done by greeting members cheerfully and with enthusiasm, making them “feel good” about Kings Federal Credit Union. They greet the public through face-to-face and phone contact and serve as a resource to direct their questions.

Essential Duties and Responsibilities:

· Comply with all Credit Union policies, procedures and regulations.

· Answer phone promptly and courteously

· Directs calls to the appropriate department or credit union personnel

· Greets the public, members and vendors

· Acts as a resource for general questions and information

· Picks up credit union mail from the post office, daily

· Sorts credit union mail and distributes to the appropriate person/department

· Process returned mail and make address changes

· Monitor sign-ins, as well as notifying the appropriate department when appointments have arrived

· Schedule loan appointments

· Keep station fully supplied with all necessary forms, applications, etc

· Disburse loan applications

· Process check orders

· Process all mail payments and deposits

· Check and process Express Box, twice per day

· May perform other duties as assigned or requested

· Exercise discretion, judgment, and initiative regarding transaction problems and inquires.

· Other duties as assigned.

Qualifications:

Excellent communication skills

Pleasant voice

Ability to be flexible, handle more than one task as the same time

Basic computer knowledge (Excel, Word, Outlook, Internet)

Team Player

Reliability – must be prompt and consistent in their performance

Professional appearance & attitude

Basic math & writing skills

Able to learn and adapt to change

Education and/or Experience

High School diploma or general education degree (GED) and a minimum of one year related experience.

Salary: From $16.50 per hour

Benefits:

• 401(k) 3% Match
• Disability insurance
• Health insurance
• Dental insurance
• Life insurance
• Paid time off
• Profit sharing
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:

Employees may be required to wear masks, plexiglass at each workstation and regular cleaning/sanitizing.

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $17.00 - $21.50 per hour

Benefits:

• 401(k) 3% Match
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Hanford, CA 93230: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $22