Insurance Specialist

It sounds like the insurance specialist you're referring to would be helping homeowners navigate the claims process specifically for roof damage. In this role, they would need to be involved in every stage of the insurance claims process, from initiating the claim to finalizing the settlement. Here’s how an insurance specialist could assist in this type of scenario:

Key Responsibilities of an Insurance Specialist for Roof Claims:

• Claim Initiation and Guidance:
• Assisting homeowners in filing a claim with their insurance company after roof damage (due to storms, hail, wind, or other causes).
• Explaining the claims process and setting expectations for the homeowner.
• Collecting documentation such as photos of the damage, the homeowner’s policy details, and any other information required by the insurer.
• Scope of Work Review:
• Reading and interpreting the scope of work prepared by contractors, roof inspectors, or insurance adjusters.
• Helping the homeowner understand what the scope of work includes and how it aligns with the insurance company’s assessment.
• Ensuring that the estimate or proposal is complete and reflects all necessary repairs to the roof.
• Communication with the Insurance Company:
• Liaising with the insurance adjuster to clarify aspects of the claim and ensure that the full extent of roof damage is properly documented and covered.
• Negotiating with the insurer if there are discrepancies between the claim amount and the estimated repair costs.
• Claims Follow-up and Tracking:
• Keeping track of claim progress and timelines to ensure there are no delays in the claims process.
• Monitoring the approval or denial of the claim and following up with the insurance company if needed.
• Assisting with any appeals or re-evaluations if the claim is underpaid or denied.
• Coordinating Roof Repairs:
• Connecting the homeowner with trusted contractors or roofing companies who can perform the necessary repairs.
• Ensuring that the repair work meets the insurance company’s requirements for the claim to be properly paid out.
• Multitasking and Managing Multiple Claims:
• Given that roof claims can be numerous in cases of major storms or damage, the specialist will need to manage multiple claims at once.
• This includes coordinating between homeowners, adjusters, contractors, and the insurance company while maintaining a high level of organization and communication.
• Customer Service:
• Being available to answer homeowner questions about the status of their claim, coverage details, and repairs.
• Providing emotional support or reassurance to homeowners who may be stressed due to the damage or the claims process.

Skills and Qualities for Success:

• Detail-oriented: Ensuring every aspect of the roof damage is properly assessed and recorded.
• Knowledge of roofing and construction: A solid understanding of roofing systems and what repairs might be necessary, as well as how those repairs translate to the claim.
• Strong communication: Effective communication with homeowners, insurance companies, and contractors is essential.
• Multitasking: Managing multiple claims simultaneously and ensuring each progresses smoothly.
• Problem-solving: Handling discrepancies or complications with claims and offering solutions.

This role will require a balance of administrative tasks, customer service, and technical knowledge. It’s crucial for the specialist to be organized and responsive while keeping homeowners informed at every step of the claims process.

Is there a specific part of the claims process that you'd like more details on, or any challenges you're anticipating with the roof claims?

**** Pay will be discussed during the interview ****

Job Type: Full-time

Pay: $45,173.00 - $58,413.00 per year

Ability to Commute:

• Canton, NC 28716 (Required)

Ability to Relocate:

• Canton, NC 28716: Relocate before starting work (Required)

Work Location: In person

Salary : $45,173 - $58,413