What are the responsibilities and job description for the Audio Visual Subject Matter Expert (Team Leader) position at Kinly?
Role : Audio Visual SME Team Lead
Location : Chicago, USA
Hours : 40 hours per week - rotating shift pattern
ROLE SUMMARY
As the Team Lead for AV Subject Matter Experts (SMEs), you’ll lead a team responsible for managing and troubleshooting technical support requests for Crestron, QSC, Appspace, Vbrick, Cisco, and Microsoft Teams Room (MTR) systems. You’ll combine hands-on support with leadership, ensuring tickets are resolved efficiently while guiding on-site engineers for physical troubleshooting when needed. This role is crucial for developing expertise within the team, streamlining support workflows, and enhancing user experiences across various AV platforms. You will play a pivotal role in ensuring Kinly’s global service standards are exhibited in your, and the team’s daily operations.
ROLE AND RESPONSIBILITIES
Team Leadership
- Guide a team of AV SMEs, supporting complex technical cases and ensuring timely resolution of tickets.
- Mentor team members, promoting skills growth and technical knowledge through regular training.
- Lead team meetings and knowledge-sharing sessions, aligning the team with best practices.
- Organize shifts to ensure client support, balancing workload effectively among team members.
Client and Stakeholder Collaboration
Technical Support and Documentation
Training and Knowledge Development
PLATFORM-SPECIFIC RESPONSIBILITIES
Crestron
QSC Q-SYS
Appspace
Vbrick
Cisco Systems
Microsoft Teams Rooms (MTR)
QUALIFICATIONS AND EXPERIENCE
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.
If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.
About Kinly
Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.
Why Kinly?
We are experienced : When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.
We are proven : The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.
We are independent : We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.
We are global : You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.
Equal Opportunities :
At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.
