What are the responsibilities and job description for the Insurance Customer Service Representative position at Kinowski Agency, Inc.?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for our customers. The ideal candidate will possess strong communication skills, a collaborative spirit, and a commitment to delivering high-quality client services.
Responsibilities
- Manage inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding products and services to clients.
- Assist customers with inquiries, complaints, and requests in a timely manner.
- Maintain detailed records of customer interactions through data entry in our computerized system.
- Collaborate with team members to enhance customer satisfaction and streamline processes.
- Utilize phone etiquette to foster positive relationships with clients.
- Support office operations by performing administrative tasks as needed.
- Engage with multilingual clients effectively, ensuring clear communication.
Experience
- Previous experience in customer support or client services is preferred.
- Proficiency in data entry and familiarity with office software applications.
- Strong phone etiquette skills for effective communication.
- Experience with outbound calling is a plus.
- Ability to work collaboratively within a team environment.
- Multilingual abilities are highly desirable to cater to diverse clientele.
Join us in providing outstanding service that makes a difference! We look forward to welcoming you to our team.
Job Type: Full-time
Pay: $19.30 - $19.84 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $19 - $20