What are the responsibilities and job description for the Referral Coordinator position at Kintegra Health?
Title : Referral Coordinator
Department : Customer Care
Status : Hourly
Location : Customer Care Office
Reports To : Customer Care Supervisor
Direct Reports : None
Summary of Position | Under the direct supervision of the Customer Care Supervisor, this position is responsible in obtaining information, insurance verification and authorization required for proper patient treatment and referrals in a timely and accurate manner.
Minimum Qualifications : The following qualifications are the minimum necessary to adequately perform this job. However, any equivalent combination of experience, education, and training which provides the necessary knowledge, skills, and abilities would be acceptable, subject to any legal and / or regulatory requirements
Education : High School Diploma or GED certificate required; two years related experience and / or training; equivalent combination of education and experience.
Experience
- Basic skills using MS Excel and MS Word.
- Ability to handle a high volume of patient flow with comfort and confidence.
- Knowledge of ICD-9 and CPT codes for the purpose of authorizations.
- Knowledge of insurance plans and their rules.
Certification(s) / Licensure : None
Key Responsibilities
Kintegra Health Core Requirements
1. Patient First - An approach to care that holds primary, the well-being and desires of the patient
2. Build not Blame - Focusing first on finding fault with the process rather than the person
3. Integrity and Honesty - Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
4. Cooperation and Flexibility - Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
5. Culturally Sensitive - Always working toward increasing one's ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one's own culture.
Kintegra Health has implemented Covid-19 protocols for our current employees and new hires. We are committed to improving our society. For further information please reach out to Human Resources at humanresources@kintegra.org.
We are an equal opportunity employer and value diversity.
