What are the responsibilities and job description for the Referral Coordinator position at Kinwell?

Workforce Classification :

On-site

Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient's well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.

We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures-all focused on the common goal of nurturing the health of those we serve.

Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.

The Referral Coordinator is a key point of contact for Kinwell's new and existing patients. This role is responsible for referral operations at assigned clinics, establishing and standardizing systems and procedures for the distribution and use of health information throughout the organization. In partnership with Clinicians and Clinic Support team members, this person will support Kinwell's patients by providing timely and appropriate referrals. The Referral Coordinator will work on-site at one of our clinics in Washington state.

What you'll do :

Ensure current and standardized referral policies and workflows.
Prioritize patient referrals by their urgency and address them in a timely manner.
Participate in orientation and training of referral personnel.
Ensure complete demographic, insurance, and appropriate / pertaining clinical information is sent to referred specialists.
Contact insurance companies to ensure prior approval requirements are met.
Present necessary medical information such as, history, diagnosis and prognosis to insurance companies if deemed necessary to prove medical necessity of services.
Review details and clarify expectations about the referral with both the ordering providers and patients.
Request new referrals to be ordered when applicable.
Develop and implement systems as required by EMR functionality and / or regulatory agencies.
Identify and utilize community resources; establish relationships with servicing providers and personnel.
Point of contact for patients and specialists for any questions or rising concerns.
Assist in problem solving issues related to the patient's referral due to language or social barriers. If unable to help, assist in finding the right point of contact.
Other duties as assigned.

What you'll bring :

H.S. Diploma or GED plus 5 years of prior medical practice experience, OR associate's degree plus 3 years of prior medical practice experience.

Experience in a customer service environment.

Experience using EPIC (preferred).

Demonstrated intermediate knowledge of PC's, word processing, data entry and EMRs.

Basic Life Support (BLS) for Health Care required at time of hire from American Heart Association (AHA) or Military Training Network (MTN).

Excellent critical thinking, flexibility, problem solving and written and verbal communication skills.

An interest in growing and developing skill and knowledge to be able to take on larger tasks or roles.

Ability to manage difficult or emotional customer / patient situations.

Excellent interpersonal skills including phone communication

Skill operating computer in a Windows environment utilizing Outlook, Work, and Excel.

Ability to interact effectively with colleagues and management at all levels.

Independent decision-making skills and ability to influence others to resolve issues.

Ability to work as a member of a team or independently without supervision or direction.

Demonstrated ability to exercise judgment to handle sensitive and confidential information in a discrete and professional manner.

Working Environment

Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.

The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments.

This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.

Physical Requirements

The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation :

This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.

Ability to life or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.

This role requires the ability to keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone.

Manual dexterity for data entry and use of office equipment.

Vaccine Requirement :

Kinwell currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza, COVID-19, and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.

Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and / or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team (recruiting@kinwellhealth.com) if you are requesting an accommodation to participate in the application process.

What we offer :

Paid Time Off & Paid Holidays

Medical / Vision / Dental Insurance

Personal Funding Accounts (HSA, FSA, DCA)

401K

Basic Life Insurance

Disability-Short Term and Long-Term

Supplemental Life and ADD&D

Tuition Reimbursement for qualifying programs

Employee Assistance

The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.

National Plus Salary Range :

46,100.00 - $69,200.00

National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

Salary : $46,100 - $69,200

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