Cage Supervisor - RED RIVER

Job Summary

Under the direction of the Cage Manager, the Cage Supervisor safeguards the assets of the casino by overseeing the cashiers, main bank staff and cage functions to ensure that monetary transactions are properly conducted for guests and team members in an accurate, professional, and courteous manner. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.

Essential Duties & Responsibilities

1. All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SO P's, and any other related training.
2. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
3. Assist Cage Manager with preparation of Cage and Main Bank Team Members weekly work schedules. Adjust schedules to ensure adequate staffing when there is a call off.
4. Ensure proper money-handling procedures are performed in time-sensitive and accurate manner.
5. Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
6. Responsible for the security of the company's assets, which includes verification of cashiering transactions within their respective area.
7. May be required to perform functions of Cage Cashier/Main Bank Cashier.
8. Verify all currency and chips given or received and accuracy of bank issued from vault, finalize and balance cash drawer.
9. Manage cage inventory to include chip bank, main bank, and front window.
10. Must verify the Banks and/or Windows on their respective floor at the end of each shift and complete a Daily Shift Report outlining any variances, or problems.
11. Monitor all functions of cash access services and report any issues or concerns to Cage Manager and/or the current cash access provider, as needed.
12. Assist Cage Manager with maintaining and ordering supplies, as needed.
13. Recruit, select, train, coach, counsel, recognize and retain direct reports.
14. Maintain a clean, safe, hazard-free work environment within area of responsibility.
15. Apply fair and consistent supervision and monitoring of performance, training and teamwork.
16. Abide by Title 31 requirements.
17. Maintain a high level of Guest and Team Member confidentiality and professionalism.
18. Adhere to all regulatory, departmental, and casino policies and procedures, and to the MICS.
19. Maintain knowledge of special events, hours of operation, and other pertinent information.
20. Perform additional duties or projects, as assigned.

Knowledge, Skills & Abilities (KSA)EDUCATION & EXPERIENCE

• High School diploma or GED is required.
• 2 years' experience in a casino cage and/or main bank positions is required.
• Associate Degree in accounting and 3 years progressive cashiering experience or equivalent combination of education and experience preferred.
• Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.

REQUIREMENTS, SKILLS & ABILITIES

• Must be at least 21 years of age.
• Regular and reliable attendance.
• Must be able to work in a fast-paced environment.
• Ability to work cooperatively with all departments and all team members.
• Ability to maintain a professional appearance and demeanor.
• Ability to maintain high confidentiality.
• Ability to independently manage multiple tasks in a professional manner.
• Ability to work independently with minimal supervision.
• Ability to prioritize tasks and meet deadlines.
• Ability to follow directions.
• Ability to count large sums of money.
• Ability to process basic mathematical functions.

LICENSES & CERTIFICATIONS

• Ability to obtain and maintain Gaming License is required.
• Key positions require knowledge and application of Title 31 reporting requirements.
• Must have the ability to pass comprehensive background check and drug test.

Physical Demands / Work Environment

Physical
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.

While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files. Job may sit, lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time.

Mental
Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted.

Work Environment
The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical Setting:

• Casino

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Application Question(s):

• Are you at least 21 years of age?

Experience:

• Casino Cage or Main Bank: 2 years (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Devol, OK 73531 (Required)

Ability to Relocate:

• Devol, OK 73531: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000