Security Dispatcher - Red River

Job Summary

The primary function of this position is to promote a safe and secure environment for the Kiowa Casino Hotel, its guests, and employees. This position also observes and ensures that overall operations of the Security Dispatch Office conform to casino policies and procedures. This person must be able to facilitate appropriate time management skills to manage the Dispatch Office and provide information to all guests and answer all questions that arise.

Essential Duties & Responsibilities

> All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP’s, and any other related training
> Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner
> Promote a clean, safe, healthy, and friendly environment for team members and Guests
> Report safety issues and hazards to Supervisor
> Ensure compliance of casino policy and report policy infractions to immediate supervisors
> Maintains a working knowledge of those Guests and/or team members who have been banned from re-entering the property, and advises appropriate individuals and departments when observing trespassers on property
> Accepts identification from all persons who appear to be under the age of twenty-one, to ensure compliance with applicable gaming regulations
> Observe and report any suspicious activity or drug use to supervisors
> Observe and use proper chain of command
> Facilitate the appropriate response to medical emergencies and activate the Emergency Medical Services when required
> Operate and maintain constant communication with Security Officers via radio and telephone communication
> Maintain daily activity reports and head counts
> Perform dispatch duties and may coordinate solutions or provide guidance to Guests and team members during drills or emergency situations
> Operate and answer the multi-line telephone system and speak to various guests and casino vendors and business contacts, and forward telephone calls when needed
> Communicate with various City, County, State, and Tribal Law Enforcement Agencies and facilitate the relaying of necessary information on situations that may arise on casino property per policies and procedures of the Security Department
> Operates company vehicles as directed
> Generate necessary written reports regarding security related incidents involving guests, employees and/or the facility
> Operate security surveillance system
> Be able to complete a variety of tasks to include communication on the radio, on the telephone, in person, and complete tasks on computers all at the same time, and in a satisfactory manner
> Other duties as assigned

Knowledge, Skills & Abilities (KSA)

KNOWLEDGE:
> High School diploma or GED is required
> Must be at least 21 years of age
> Valid Driver’s License and be insurable on the company’s policy
> 1 year of previous public safety, casino security, military or other related experience preferred
> Background in Guest service or previous experience in the hospitality industry desired
> Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred

SKILLS & ABILITIES:
> Regular and reliable attendance
> Must be able to work in a fast-paced environment
> Ability to work cooperatively with all departments and all team members
> Ability to speak effectively and persuasively to a diverse Guest and team member base and follow verbal instructions
> Ability to read and comprehend documents such as safety rules, policies and procedures and instructions
> Ability to maintain a professional appearance and demeanor
> Ability to maintain high confidentiality
> Ability to work independently with minimal supervision
> Ability to prioritize tasks and meet deadlines
> Ability to follow directions
> Ability to perform CPR
> Strong written communication and observation skills with the ability to write reports and correspondence
> Computer skills must include Microsoft Word, Office, and Windows applications and also ability to learn provided database
> Ability to obtain and maintain Gaming License is required
> Key positions require knowledge and application of Title 31 reporting requirements
> Must have the ability to pass comprehensive Kiowa Gaming Commission background check and drug test
> CPR and First Aid certification

Physical Demands / Work Environment

PHYSICAL: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.

While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to work weekends, holidays, and evening hours as business demands. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 50 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files. Job may sit, lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time.

Confer with Human Resources for additional information, as needed.

MENTAL: Social perceptiveness to assess and understand other’s reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted.

WORK ENVIRONMENT: The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.

Job Type: Full-time

Pay: From $17.50 per hour

Expected hours: 80 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Casino

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Devol, OK 73531 (Required)

Ability to Relocate:

• Devol, OK 73531: Relocate before starting work (Required)

Work Location: In person

Salary : $18