What are the responsibilities and job description for the Customer Service Representative position at Kirby Inland Marine LP?
Overview Ensure continuous information flow from internal / external tankering jobs. Responsibilities Include the following, but not limited to;
Identify customer requirements and ensure requirements are met.
Scheduling and dispatching of tankering operations personnel for Kirby Inland Marine and external customers.
Ensure load / discharge order requirements are created and communicated effectively to tankermen verbally, in written order form, email or fax.
Run data error exception reports at least once per day to insure missing transfer information is completed timely.
Ensure transfer problems or concerns are timely communicated to operations and to the customer.
Ensure transfer data is accurate and entered into Oasis promptly.
Update / maintain the job scheduling tool and Job log book on each job assignment.
Assist billing / payroll with job order research and assure job order forms are filled out accurately.
Field phone calls supporting LM shore tankerman and LM shore tankering business.
Assist schedulers, supervisors and / or managers as needed. Qualifications
Strong written and verbal communication skills
Detail-oriented and accurate
Self-motivated and multi-task oriented
Ability to operate standard office equipment Working Conditions : Shift Schedule 7 days on (0600 to 1800), 7 days off, 7 nights on (1800 to 0600), 7 off.
Individuals on their off time after working day shift will be on call for emergencies.
Candidate must be able to work in an open and busy environment and be able to handle a fluctuating workload.
Some overtime is required.
CSR’s recently completing the day rotation will be on call / standby to cover in the event of emergency or sick time. Education : Bachelor’s degree or equivalent maritime experience Experience : Minimum 1 year logistics or maritime experience preferred.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Representative?
Sign up to receive alerts about other jobs on the Customer Service Representative career path by checking the boxes next to the positions that interest you.
